Service Coordinator
| Posting date: | 12 September 2025 |
|---|---|
| Salary: | £26,000 per year |
| Hours: | Full time |
| Closing date: | 10 October 2025 |
| Location: | Ellesmere Port, Cheshire |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | ForHousing |
| Job type: | Contract |
| Job reference: |
Summary
This role is known internally as “HomeKey+ Service Coordinator”.
Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.
As part of the HomeKey+ team in our Housing Management Contract (HMC) with Cheshire West and Chester Council (CW&C), you’ll provide administrative and coordination support to Service Managers, Case Workers, and Technical Officers.
Why ForHousing?
• STAR – through our partnership with STAR you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products.
• Smartech – purchase technology or white goods and spread the cost.
• Wellbeing centre – gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more.
• Cycle to work scheme – save up to 40% on bikes and equipment.
• Employee Assistance Programme – access to a 24/7 counselling and support helpline.
What you’ll be doing:
• Coordinating delivery of specialist equipment, and ensuring accurate records of the equipment are maintained.
• Providing effective customer service to customer enquiries and taking a proactive approach to customer contact.
• Supporting colleagues to compile completion documents, confirming completion dates of works, and updating systems accordingly.
• Carrying out administrative duties including booking meetings, managing diaries, purchase order management, taking minutes, and updating case information.
What we’re looking for:
• Great customer service and administrative skills and experience.
• Values in line with ForHousing values.
• A driving licence and use of a vehicle would be beneficial.
ForHousing is an equal opportunities employer and welcomes applications from all sections of the community.
If you need any adjustments to be made to our recruitment process, please get in touch with the team on recruitment@forhousing.co.uk
Please note we reserve the right to close this vacancy early, depending on application volumes.
Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.
As part of the HomeKey+ team in our Housing Management Contract (HMC) with Cheshire West and Chester Council (CW&C), you’ll provide administrative and coordination support to Service Managers, Case Workers, and Technical Officers.
Why ForHousing?
• STAR – through our partnership with STAR you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products.
• Smartech – purchase technology or white goods and spread the cost.
• Wellbeing centre – gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more.
• Cycle to work scheme – save up to 40% on bikes and equipment.
• Employee Assistance Programme – access to a 24/7 counselling and support helpline.
What you’ll be doing:
• Coordinating delivery of specialist equipment, and ensuring accurate records of the equipment are maintained.
• Providing effective customer service to customer enquiries and taking a proactive approach to customer contact.
• Supporting colleagues to compile completion documents, confirming completion dates of works, and updating systems accordingly.
• Carrying out administrative duties including booking meetings, managing diaries, purchase order management, taking minutes, and updating case information.
What we’re looking for:
• Great customer service and administrative skills and experience.
• Values in line with ForHousing values.
• A driving licence and use of a vehicle would be beneficial.
ForHousing is an equal opportunities employer and welcomes applications from all sections of the community.
If you need any adjustments to be made to our recruitment process, please get in touch with the team on recruitment@forhousing.co.uk
Please note we reserve the right to close this vacancy early, depending on application volumes.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.