Head of HR Systems and Services (Infected Blood Compensation Authority)
| Posting date: | 12 September 2025 |
|---|---|
| Salary: | £57,204 to £63,953 per year |
| Hours: | Full time |
| Closing date: | 03 October 2025 |
| Location: | Newcastle, Tyne & Wear |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 427604 |
Summary
As Head of HR Systems and Services, you will lead the identification, development, implementation and delivery of HR services that enable the Infected Blood Compensation Authority (IBCA) to act as an effective and inclusive employer. You will be responsible for ensuring HR services and supporting systems are future-focused, and aligned with wider HR policy, pay and reward strategies, and workforce and people strategies. You will manage a team of 2 SEOs (IBCA Level 4)
This is a dynamic and fast-paced role which involves managing multiple priorities and frequently changing requirements, so you will need to be comfortable working with a level of ambiguity and uncertainty.
Key Responsibilities
· Providing leadership, support, guidance and line management to a team of SEO’s (IBCA Level 4).
· HR lead and Subject Matter Expert (SME) for the Matrix ERP project - leading the transition of HR and payroll requirements from the existing SOP platform to NEO Workday.
· Support IBCA in business readiness as it progresses through stand-up to maturity - identifying and ensuring the appropriate framework of HR services and systems are in place, ensuring that psychological safety is front and centre of that provision.
· Building and managing supplier relationships with third-party HR providers (e.g. casework, pensions, ERP, OH and EAP), ensuring value for money, performance standards and contract compliance.
· Drive continuous improvement and innovation in HR service delivery.
· Responsibility for budgets, controls, data/insights and risk management across service areas.
· Work closely with function leads in Finance, Commercial and Data to ensure services are sourced and implemented within the appropriate governance frameworks
This is a dynamic and fast-paced role which involves managing multiple priorities and frequently changing requirements, so you will need to be comfortable working with a level of ambiguity and uncertainty.
Key Responsibilities
· Providing leadership, support, guidance and line management to a team of SEO’s (IBCA Level 4).
· HR lead and Subject Matter Expert (SME) for the Matrix ERP project - leading the transition of HR and payroll requirements from the existing SOP platform to NEO Workday.
· Support IBCA in business readiness as it progresses through stand-up to maturity - identifying and ensuring the appropriate framework of HR services and systems are in place, ensuring that psychological safety is front and centre of that provision.
· Building and managing supplier relationships with third-party HR providers (e.g. casework, pensions, ERP, OH and EAP), ensuring value for money, performance standards and contract compliance.
· Drive continuous improvement and innovation in HR service delivery.
· Responsibility for budgets, controls, data/insights and risk management across service areas.
· Work closely with function leads in Finance, Commercial and Data to ensure services are sourced and implemented within the appropriate governance frameworks
Proud member of the Disability Confident employer scheme
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.