Customer Service Assistant
| Posting date: | 12 September 2025 |
|---|---|
| Salary: | £12.21 to £13.21 per hour |
| Additional salary information: | £12.21 - £13.21 an hour |
| Hours: | Full time |
| Closing date: | 26 September 2025 |
| Location: | Newham, E16 4QH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2741-25-0005 |
Summary
Greeting and Assisting Patients: They are the first point of contact for patients, greeting them and assisting with their needs, whether in person or over the phone Appointment Management: Scheduling and managing appointments for patients, including handling cancellations and rescheduling. Telephone and Email Management: Answering calls and emails, directing them to the appropriate staff, and taking messages when necessary. Administrative Support: Providing administrative support to doctors and nurses, including filing patient records, processing repeat prescriptions, and managing patient referrals. Handling Patient Enquiries: Addressing patient enquiries efficiently and courteously, whether they are about appointments, prescriptions, or general practice information. Maintaining Records: Ensuring that patient records are up-to-date and accurately filed. Building Security: Ensuring the security of the practice premises, including opening and closing the surgery.