Major Incident & Problem Manager
| Posting date: | 11 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 25 September 2025 |
| Location: | Bridgend, Bridgend, CF35 6YT |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Hays Specialist Recruitment |
| Job type: | Permanent |
| Job reference: | 4723511_1757586186 |
Summary
Hays are supporting a leading organisation based in Bridgend, recruiting an experienced Major Incident & Problem Manager to join their IT Service Management team. The salary on offer is flexible depending on experience and the team work in a hybrid pattern 3 days per week in Bridgend. This is a key role focused on managing high-impact incidents, driving root cause analysis, and ensuring continuous service improvement across global technology operations.
Key Responsibilities
- Lead and coordinate Major Incident resolution efforts
- Communicate effectively with stakeholders during incidents
- Conduct post-incident reviews and support root cause analysis
- Maintain high-quality documentation and reporting
- Identify trends and proactively mitigate risks
- Collaborate with global support teams to restore services quickly
- Drive continual service improvement initiatives
Key Requirements
- 5+ years in IT Service Management
- Strong communication and multitasking skills
- Solid understanding of infrastructure and applications
- ITIL Foundation certified
What you need to do now
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