Quality Performance Specialist-HMP Fosse Way
| Posting date: | 11 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £28000-32000 per annum |
| Hours: | Full time |
| Closing date: | 25 September 2025 |
| Location: | Leicester, LE18 4TN |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 303735-43645662 |
Summary
Why Serco
- Meaningful and vital work – We look after around 5,000 prisoners in our prisons and been in the business for 25 years, employ 2,000 colleagues in our 6 custodial contracts so you can guarantee you’ll be delivering an essential service that touch people’s lives.
- A world of opportunity
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
- Great people
- We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.
What we offer:
- A competitive salary.
- A fantastic culture and supportive team; volunteer leave; continuous training & development opportunities.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans and more.
- Access to a huge range of discounts and exclusive deals.
- The chance to make a positive difference in a company passionate about diversity and inclusion.
Serco
- HMP Fosse Way Permanent (Full-Time, 40 Hrs)
£28,500
- £32,000 per annum + Excellent Corporate Benefits Package
We are looking for a Quality Performance Specialist To drive the quality, performance, academic and vocational success across our prison in all subject areas. You will promote excellence in teaching, learning, assessment, and behaviour management strategies relevant to the culture at HMP Fosse Way.
As part of this you will:
- Ensure that the Quality Cycle is effectively driven throughout the prison as part of the Education, Skills, and Work Quality team.
- Work in collaboration with the Neurodiversity Manager, Prison Employment Lead, Industries and Purposeful Activity Manager and Milton Keynes College to ensure a constant quality approach.
- Plan and lead on learning walks and lesson observations, coordinate deep dives and support with the production of reports, action plans and feedback to staff.
- Coach and support others to develop and improve in their teaching practice, ensuring that resulting teaching and learning action plans are achieved and effective.
- Plan thematic deep dives and assist with Awarding body/ IQA/EQA visits.
- Assist with HMIP/Ofsted Inspection visits and resulting action plans.
- Develop and maintain quality standards appropriate to the post.
- Monitor attendance and create reports from CMS and Curious.
- Support the HoESW in other duties relating to quality.
What you will need to do the role
- Evidence of providing support/training for teachers/Tutors/Instructors to provide a high quality, effective learning experience for all.
- A track record in the management of quality improvement with evidence of raising standards.
- Experience of operating within a Custodial Environment.
- Previous experience of working in an educational or quality role.
- Experience in the preparation for and during an Ofsted Inspection and detailed knowledge of OFSTED/Estyn’s EIF (Education Inspection Framework) and further education and skills criteria.
- Experience of implementing change, preferably within an educational setting.
- Degree or equivalent qualification.
- Teaching qualification (QTLS as appropriate) / Assessor/Verifier Award or extensive relevant work experience of working within a quality role in an educational setting.
- Evidence of providing support/training for teachers to provide high quality effective learning experience.
- Extensive IT skills – ability to work across various IT platforms to analysis data.
- Meaningful and vital work – We look after around 5,000 prisoners in our prisons and been in the business for 25 years, employ 2,000 colleagues in our 6 custodial contracts so you can guarantee you’ll be delivering an essential service that touch people’s lives.
- A world of opportunity
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
- Great people
- We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.
What we offer:
- A competitive salary.
- A fantastic culture and supportive team; volunteer leave; continuous training & development opportunities.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans and more.
- Access to a huge range of discounts and exclusive deals.
- The chance to make a positive difference in a company passionate about diversity and inclusion.
Serco
- HMP Fosse Way Permanent (Full-Time, 40 Hrs)
£28,500
- £32,000 per annum + Excellent Corporate Benefits Package
We are looking for a Quality Performance Specialist To drive the quality, performance, academic and vocational success across our prison in all subject areas. You will promote excellence in teaching, learning, assessment, and behaviour management strategies relevant to the culture at HMP Fosse Way.
As part of this you will:
- Ensure that the Quality Cycle is effectively driven throughout the prison as part of the Education, Skills, and Work Quality team.
- Work in collaboration with the Neurodiversity Manager, Prison Employment Lead, Industries and Purposeful Activity Manager and Milton Keynes College to ensure a constant quality approach.
- Plan and lead on learning walks and lesson observations, coordinate deep dives and support with the production of reports, action plans and feedback to staff.
- Coach and support others to develop and improve in their teaching practice, ensuring that resulting teaching and learning action plans are achieved and effective.
- Plan thematic deep dives and assist with Awarding body/ IQA/EQA visits.
- Assist with HMIP/Ofsted Inspection visits and resulting action plans.
- Develop and maintain quality standards appropriate to the post.
- Monitor attendance and create reports from CMS and Curious.
- Support the HoESW in other duties relating to quality.
What you will need to do the role
- Evidence of providing support/training for teachers/Tutors/Instructors to provide a high quality, effective learning experience for all.
- A track record in the management of quality improvement with evidence of raising standards.
- Experience of operating within a Custodial Environment.
- Previous experience of working in an educational or quality role.
- Experience in the preparation for and during an Ofsted Inspection and detailed knowledge of OFSTED/Estyn’s EIF (Education Inspection Framework) and further education and skills criteria.
- Experience of implementing change, preferably within an educational setting.
- Degree or equivalent qualification.
- Teaching qualification (QTLS as appropriate) / Assessor/Verifier Award or extensive relevant work experience of working within a quality role in an educational setting.
- Evidence of providing support/training for teachers to provide high quality effective learning experience.
- Extensive IT skills – ability to work across various IT platforms to analysis data.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.