Library and Learning Adviser
| Posting date: | 11 September 2025 |
|---|---|
| Salary: | £27,319 to £29,588 per year, pro rata |
| Additional salary information: | £19,935 to £21,591 pro rata |
| Hours: | Part time |
| Closing date: | 25 September 2025 |
| Location: | York, North Yorkshire |
| Remote working: | On-site only |
| Company: | York St John University |
| Job type: | Permanent |
| Job reference: | 149-25 |
Summary
Part time permanent
Location: York
Salary: £27,319 to £29,588 per annum (£19,935 to £21,591 pro rata)
Introduction to YSJ University
Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider.
Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.
The Team
The Library Advice team provide first line library support and signposting to all our customers, including staff and students. Located in the Fountains Learning Centre, the team handles a wide breadth of library and learning queries from a range of sources. Including in person, via telephone and via email.
The role
We are looking for people who are passionate about delivering excellent customer service in a university library setting and who will help us maintain and enhance our high standards of support for students, staff and external users.
In this role, you will be a key part of the front-line team in our library space, helping learners and staff access the resources, spaces, and support they need to succeed. You’ll provide fast, accurate, and friendly assistance with library enquiries, digital systems, and study skills, while also helping to maintain an inclusive and welcoming environment.
You’ll work closely with colleagues to support the day-to-day running of the library, including managing study spaces, maintaining collections, and contributing to learner engagement activities. You’ll also play a role in supporting learners with accessibility needs and ensuring our services are inclusive and responsive.
This is a varied and rewarding role for someone who enjoys working with people, solving problems, and making a positive impact on the student experience.
Library and Learning Advisers also:
answer phone calls and emails
register and maintain library user records
determine priorities of incidents and service requests
assist with issues related to equipment and online resource access for students and staff
assist students with their searches for books, journals, and other resources
assist with maintenance and control of library stock, including shelf checking and shelving
rove the buildings to assist students, staff and other users of the service
The role is:
Monday, Tuesday, Wednesday
10am - 8pm (with 1 hour unpaid break)
Total of 27 hours.
Required skills and experience
The successful candidate will thrive working in fast paced customer focused environment, and will be able to display experience of:
supporting customers with empathy
a desire to provide a continually excellent service
excellent communication and interpersonal skills
experience and familiarity with IT systems
ability to work using own initiative
flexibility to accommodate changing needs
library experience is also a bonus
Additional information
For informal enquiries please contact the vacancy chair - Jacob Powell j.powell@yorksj.ac.uk
It is anticipated that the selection process will include an interview and test. Further details will be provided if you are shortlisted for interview.
Unfortunately this role is not eligible for Skilled Worker Visa sponsorship however we welcome your application if you are able to evidence right to work in the UK via an alternative route.
We offer a range of family friendly and inclusive policies and facilities and welcome applications from individuals from underrepresented backgrounds. As part of our commitment to providing an inclusive working environment, consideration is given to all requests for job share or flexible working arrangements.
This vacancy is scheduled to close on the date indicated at the bottom of this advert, but we may close earlier if we receive a high level of applications.
Application process support
We are keen to support you throughout the recruitment process. Before starting your application please refer to the attached candidate application form guidance below which provides advice about completing the application process.
Closing Date - Thursday 25 September 2025 at midnight
Provisional Interview Date - Thursday 16 October 2025
Location: York
Salary: £27,319 to £29,588 per annum (£19,935 to £21,591 pro rata)
Introduction to YSJ University
Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider.
Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.
The Team
The Library Advice team provide first line library support and signposting to all our customers, including staff and students. Located in the Fountains Learning Centre, the team handles a wide breadth of library and learning queries from a range of sources. Including in person, via telephone and via email.
The role
We are looking for people who are passionate about delivering excellent customer service in a university library setting and who will help us maintain and enhance our high standards of support for students, staff and external users.
In this role, you will be a key part of the front-line team in our library space, helping learners and staff access the resources, spaces, and support they need to succeed. You’ll provide fast, accurate, and friendly assistance with library enquiries, digital systems, and study skills, while also helping to maintain an inclusive and welcoming environment.
You’ll work closely with colleagues to support the day-to-day running of the library, including managing study spaces, maintaining collections, and contributing to learner engagement activities. You’ll also play a role in supporting learners with accessibility needs and ensuring our services are inclusive and responsive.
This is a varied and rewarding role for someone who enjoys working with people, solving problems, and making a positive impact on the student experience.
Library and Learning Advisers also:
answer phone calls and emails
register and maintain library user records
determine priorities of incidents and service requests
assist with issues related to equipment and online resource access for students and staff
assist students with their searches for books, journals, and other resources
assist with maintenance and control of library stock, including shelf checking and shelving
rove the buildings to assist students, staff and other users of the service
The role is:
Monday, Tuesday, Wednesday
10am - 8pm (with 1 hour unpaid break)
Total of 27 hours.
Required skills and experience
The successful candidate will thrive working in fast paced customer focused environment, and will be able to display experience of:
supporting customers with empathy
a desire to provide a continually excellent service
excellent communication and interpersonal skills
experience and familiarity with IT systems
ability to work using own initiative
flexibility to accommodate changing needs
library experience is also a bonus
Additional information
For informal enquiries please contact the vacancy chair - Jacob Powell j.powell@yorksj.ac.uk
It is anticipated that the selection process will include an interview and test. Further details will be provided if you are shortlisted for interview.
Unfortunately this role is not eligible for Skilled Worker Visa sponsorship however we welcome your application if you are able to evidence right to work in the UK via an alternative route.
We offer a range of family friendly and inclusive policies and facilities and welcome applications from individuals from underrepresented backgrounds. As part of our commitment to providing an inclusive working environment, consideration is given to all requests for job share or flexible working arrangements.
This vacancy is scheduled to close on the date indicated at the bottom of this advert, but we may close earlier if we receive a high level of applications.
Application process support
We are keen to support you throughout the recruitment process. Before starting your application please refer to the attached candidate application form guidance below which provides advice about completing the application process.
Closing Date - Thursday 25 September 2025 at midnight
Provisional Interview Date - Thursday 16 October 2025
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.