Reception Supervisor
| Posting date: | 10 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 10 October 2025 |
| Location: | Wilmslow, SK10 4QT |
| Company: | Champneys |
| Job type: | Permanent |
| Job reference: | 1380680441 |
Summary
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Salary: £28,080.00
Reception Supervisor
Champneys Mottram Hall
Contract: Full TimeSalary: £28,080.00
Leading a small team, you will ensure that your colleagues are trained, confident and competent to deliver warm welcomes, lasting goodbyes, and everything in between. You will act a brand ambassador and ensure that your team deliver the highest levels of customer service and leave a lasting positive impression on our guests.
Some Responsibilities include:
- To assist with implementation of service standards for reception ensuring a high and consistent level of service is given to all guests.
- To assist with implementing training and coaching of the service standards to Front Office team.
- To ensure service to guests is engaging and proactive.
- To ensure that arrivals are managed smoothly, efficiently and with high levels of customer care and that the correct registration procedure is adhered to.
- To review customer satisfaction levels in Front Office and action issues from feedback promptly.
- To ensure current brand standards are delivered consistently e.g., Check-in / Check-out, Premier Guests, Arrival Procedures, and voucher sales.
Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
Not only will you work in great company you will also have access to the following:
- Health, Wellness and Wellbeing incentives
- Digital fitness programmes
- Nutrition guides and recipes
- Self-Guided meditation
- Wellbeing podcasts