Customer Care Assistant
| Posting date: | 10 September 2025 |
|---|---|
| Salary: | £25,583 to £25,989 per year |
| Hours: | Full time |
| Closing date: | 15 September 2025 |
| Location: | Macclesfield, Cheshire |
| Remote working: | On-site only |
| Company: | Cheshire East |
| Job type: | Permanent |
| Job reference: | 3272 |
Summary
An exciting opportunity has become available to work within Customer Care in the Bereavement Services department. The position is full time, 37 hours per week, over Monday – Friday, working shifts of 8am-4pm.
About you
You will provide reception, clerical and administrative support within the Bereavement Services team and ensure that administrative processes related to the work of the team are effectively and efficiently delivered.
As an organisation we continue to develop ways in which we assess our current and future workforce requirements within the Council. You will deliver a high standard of service, with the utmost compassion and dedication to the people of Cheshire East and surrounding areas, working effectively with IT to ensure a compliance with legislation and accurate record production.
The role is diverse with no one day the same, for more information on the role please view the 'In this job you will' section within the attached job description specification document.
The successful candidate will have:
· Empathy, compassion and a willingness to go above and beyond;
· A high level of interpersonal skills;
· The ability to converse at ease with our external customers, ranging from Funeral Directors to individuals and families;
· A flexible approach to work;
· Understanding of IT software such as a range of Microsoft 365 products and an ability to adapt to new systems.
To find out more about the essential and desirable criteria for the role please view the attached job description specification document.
In return we are able to offer:
· Enhanced annual leave - Start with an impressive 34 days of annual leave (including bank holidays) from day one, and watch it grow to 39 days after just five years of service
· Purchase of annual leave – Want more time off? You can purchase up to 10 extra days of annual leave each year, giving you the flexibility to balance work and life just the way you want (Pro-rata for part-time staff)
· Salary sacrifice green car scheme - Drive green and save green! Lease a brand-new electric or hybrid car through our salary sacrifice scheme. There’s no credit checks, no deposits, just significant savings and exclusive offers on a three-year lease
· White goods salary sacrifice scheme - Upgrade your home with ease. Purchase home and electronic items through our salary sacrifice scheme, spreading the cost of big-ticket purchases like appliances, computers, and tech gadgets directly from your salary
· Enhanced public pension - Secure your future with our career average pension, where contributions are built at a rate of 1/49th of your yearly pensionable pay
· Cycle to work scheme - Save up to 25-39% on the retail price of bikes and safety equipment through Income Tax and National Insurance savings. Get fit and save money!
· Employee assistance programme - Access a completely free and confidential assistance service to help manage, reduce, and overcome life’s challenges, both at work and in your personal life
· Discounted gym membership - Stay active and healthy with corporate membership prices for Everybody Leisure, including:
o Gym, Swim and Group Fitness at all 16 facilities
o Off-Peak Racket Sports
o Athletics Tracks
o Sauna/Steam/Spa
Join us and experience a workplace that truly values and supports you!
Applicants should ensure all sections of the application form are completed as failure to do so will result in their application being rejected
For more information about the job please contact the Hiring Manager, Darcie Howard, at darcie.howard@cheshireeast.gov.uk
About you
You will provide reception, clerical and administrative support within the Bereavement Services team and ensure that administrative processes related to the work of the team are effectively and efficiently delivered.
As an organisation we continue to develop ways in which we assess our current and future workforce requirements within the Council. You will deliver a high standard of service, with the utmost compassion and dedication to the people of Cheshire East and surrounding areas, working effectively with IT to ensure a compliance with legislation and accurate record production.
The role is diverse with no one day the same, for more information on the role please view the 'In this job you will' section within the attached job description specification document.
The successful candidate will have:
· Empathy, compassion and a willingness to go above and beyond;
· A high level of interpersonal skills;
· The ability to converse at ease with our external customers, ranging from Funeral Directors to individuals and families;
· A flexible approach to work;
· Understanding of IT software such as a range of Microsoft 365 products and an ability to adapt to new systems.
To find out more about the essential and desirable criteria for the role please view the attached job description specification document.
In return we are able to offer:
· Enhanced annual leave - Start with an impressive 34 days of annual leave (including bank holidays) from day one, and watch it grow to 39 days after just five years of service
· Purchase of annual leave – Want more time off? You can purchase up to 10 extra days of annual leave each year, giving you the flexibility to balance work and life just the way you want (Pro-rata for part-time staff)
· Salary sacrifice green car scheme - Drive green and save green! Lease a brand-new electric or hybrid car through our salary sacrifice scheme. There’s no credit checks, no deposits, just significant savings and exclusive offers on a three-year lease
· White goods salary sacrifice scheme - Upgrade your home with ease. Purchase home and electronic items through our salary sacrifice scheme, spreading the cost of big-ticket purchases like appliances, computers, and tech gadgets directly from your salary
· Enhanced public pension - Secure your future with our career average pension, where contributions are built at a rate of 1/49th of your yearly pensionable pay
· Cycle to work scheme - Save up to 25-39% on the retail price of bikes and safety equipment through Income Tax and National Insurance savings. Get fit and save money!
· Employee assistance programme - Access a completely free and confidential assistance service to help manage, reduce, and overcome life’s challenges, both at work and in your personal life
· Discounted gym membership - Stay active and healthy with corporate membership prices for Everybody Leisure, including:
o Gym, Swim and Group Fitness at all 16 facilities
o Off-Peak Racket Sports
o Athletics Tracks
o Sauna/Steam/Spa
Join us and experience a workplace that truly values and supports you!
Applicants should ensure all sections of the application form are completed as failure to do so will result in their application being rejected
For more information about the job please contact the Hiring Manager, Darcie Howard, at darcie.howard@cheshireeast.gov.uk