Customer Service Advisor
| Posting date: | 10 September 2025 |
|---|---|
| Salary: | £26,403 to £31,022 per year |
| Additional salary information: | Local Government Pension Scheme |
| Hours: | Full time |
| Closing date: | 26 September 2025 |
| Location: | Barnstaple, Devon |
| Remote working: | On-site only |
| Company: | North Devon District Council |
| Job type: | Permanent |
| Job reference: |
Summary
To handle all telephone calls, face to face, emails (including social media) and any written correspondence in a professional, polite and efficient manner.
To ensure that all relevant details are recorded accurately on supporting technology and in accordance with the Data Protection Act.
To proactively respond to and resolve a wide range of issues relating to North Devon Council services, including complex and in depth enquiries.
To accurately identify where a specialist response is required and escalate within the target time-scale.
To provide equality and ease of access to all Council Services and those of its partners, for all residents of and visitors to North Devon area.
To ensure that all relevant details are recorded accurately on supporting technology and in accordance with the Data Protection Act.
To proactively respond to and resolve a wide range of issues relating to North Devon Council services, including complex and in depth enquiries.
To accurately identify where a specialist response is required and escalate within the target time-scale.
To provide equality and ease of access to all Council Services and those of its partners, for all residents of and visitors to North Devon area.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.