Payroll Service Coordinator
| Posting date: | 09 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 09 October 2025 |
| Location: | Weybridge, Surrey |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Contract |
| Job reference: | 148142 |
Summary
Payroll Service Coordinator
Location: Weybridge, KT13 0SL
Hours of work: 37.5
Contract Type: Fixed Term Contract | 9 Months
We are looking for a Payroll Service Coordinator to join our team on a 9-month fixed-term contract.
In this role, you’ll be the first line of support for all employee payroll queries, ensuring they are logged, tracked, and resolved efficiently.
There is potential for progression or a permanent role for the right candidate.
Job Description
As Payroll Service Coordinator, you’ll play a key role in delivering exceptional payroll customer service to our team, while gaining valuable experience in a supportive and professional environment.
Key Responsibilities
Field first-line payroll queries via the query management system, calls, and emails from employees
Log, resolve, or assign queries in line with departmental SLAs
Monitor and chase outstanding queries daily
Deliver a high-quality payroll customer service experience in collaboration with the wider payroll team
Support the payroll service manager with ad hoc duties during key payroll periods
Share information and best practices with internal teams, identifying query trends to address root causes
Manage password reset requests
Professional and Personal Competencies/Qualifications
Strong customer service background, ideally from a call centre or phone-based role
Confident handling high volumes of inbound queries with clear and professional responses
Excellent verbal and written communication, with the ability to explain payroll processes simply and supportively
Accurate administrative skills, including logging queries, updating systems, and following processes
High attention to detail when inputting and managing employee information
Collaborative team player, supporting payroll and HR colleagues
Proficient in Outlook, Excel, and HR/payroll systems (training can be provided)
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Location: Weybridge, KT13 0SL
Hours of work: 37.5
Contract Type: Fixed Term Contract | 9 Months
We are looking for a Payroll Service Coordinator to join our team on a 9-month fixed-term contract.
In this role, you’ll be the first line of support for all employee payroll queries, ensuring they are logged, tracked, and resolved efficiently.
There is potential for progression or a permanent role for the right candidate.
Job Description
As Payroll Service Coordinator, you’ll play a key role in delivering exceptional payroll customer service to our team, while gaining valuable experience in a supportive and professional environment.
Key Responsibilities
Field first-line payroll queries via the query management system, calls, and emails from employees
Log, resolve, or assign queries in line with departmental SLAs
Monitor and chase outstanding queries daily
Deliver a high-quality payroll customer service experience in collaboration with the wider payroll team
Support the payroll service manager with ad hoc duties during key payroll periods
Share information and best practices with internal teams, identifying query trends to address root causes
Manage password reset requests
Professional and Personal Competencies/Qualifications
Strong customer service background, ideally from a call centre or phone-based role
Confident handling high volumes of inbound queries with clear and professional responses
Excellent verbal and written communication, with the ability to explain payroll processes simply and supportively
Accurate administrative skills, including logging queries, updating systems, and following processes
High attention to detail when inputting and managing employee information
Collaborative team player, supporting payroll and HR colleagues
Proficient in Outlook, Excel, and HR/payroll systems (training can be provided)
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.