Junior IT Applications Support Engineer
| Posting date: | 09 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 09 October 2025 |
| Location: | Stoke-On-Trent, Staffordshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Novus Property Solutions |
| Job type: | Permanent |
| Job reference: |
Summary
Hours: 37.5 hours per week, permanent
Hybrid: 3 days per week at one of our offices: Head office (Stoke on Trent)
A fantastic opportunity has arisen for a keen and enthusiastic Junior IT Application Engineer to join our growing team.
This newly created role is designed to support our existing Application Engineers in delivering an efficient and responsive service to our end users, providing assistance and resolving queries related to our application systems.
At Novus, we're passionate about development, both in terms of technology and our people. We are committed to offering opportunities for growth through hands-on experience and supported learning. This role is a perfect example of that commitment.
Whether you have a relevant qualification or some entry-level experience, what matters most is your drive, willingness to learn, and positive attitude. In return, we will provide full support and training to help you build a successful career in Application Support. You’ll work alongside experienced professionals who are experts in their field and who will mentor you as you grow into the role.
What you’ll be doing:
Supporting the team to ensure all solutions are up to date and fully supported
Managing software configuration changes to existing systems as directed by the Business, working to understand wider implications.
Managing 1st and 2nd line systems support issues within designated timeframes as directed by the IT Helpdesk
Assist with the implementation new software & assisting with links to existing systems architecture
Produce Technical Documentation for 100% of New and Existing Applications used within the Business, including end-user guides
Assist with all areas of technology including design, specification, configuration, testing, training customer, data transfer, close-out, monitor & support.
Technically supporting the wider IT team on relevant projects
Assisting with system and contract set-up including the cleansing and upload of customer data, schedule of rates, operatives etc.
Back-office support, investigate unexpected issues, supporting the users as required
Act as a go-between the customer and the 3rd Party development and support teams where required
What’s in it for you?
27 Days Hols plus Bank Holidays and the option to buy or sell holidays
Hybrid working, 2 days from home
Company pension scheme – up to 7.5% Employer pension contribution
Private medical insurance and Life Insurance
A day paid volunteering per year
We also offer a; Discounted Healthcare Scheme, High street and lifestyle discounts including Taste card, length of service awards, and more….
A little bit about us
Novus Property Solutionsis a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across the UK, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 127-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients. Our vision is to be the leader in building and maintenance solutions, delivered with compassion and care for the colleagues that work for us and the communities in which we operate
At Novus we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply for the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.
Hybrid: 3 days per week at one of our offices: Head office (Stoke on Trent)
A fantastic opportunity has arisen for a keen and enthusiastic Junior IT Application Engineer to join our growing team.
This newly created role is designed to support our existing Application Engineers in delivering an efficient and responsive service to our end users, providing assistance and resolving queries related to our application systems.
At Novus, we're passionate about development, both in terms of technology and our people. We are committed to offering opportunities for growth through hands-on experience and supported learning. This role is a perfect example of that commitment.
Whether you have a relevant qualification or some entry-level experience, what matters most is your drive, willingness to learn, and positive attitude. In return, we will provide full support and training to help you build a successful career in Application Support. You’ll work alongside experienced professionals who are experts in their field and who will mentor you as you grow into the role.
What you’ll be doing:
Supporting the team to ensure all solutions are up to date and fully supported
Managing software configuration changes to existing systems as directed by the Business, working to understand wider implications.
Managing 1st and 2nd line systems support issues within designated timeframes as directed by the IT Helpdesk
Assist with the implementation new software & assisting with links to existing systems architecture
Produce Technical Documentation for 100% of New and Existing Applications used within the Business, including end-user guides
Assist with all areas of technology including design, specification, configuration, testing, training customer, data transfer, close-out, monitor & support.
Technically supporting the wider IT team on relevant projects
Assisting with system and contract set-up including the cleansing and upload of customer data, schedule of rates, operatives etc.
Back-office support, investigate unexpected issues, supporting the users as required
Act as a go-between the customer and the 3rd Party development and support teams where required
What’s in it for you?
27 Days Hols plus Bank Holidays and the option to buy or sell holidays
Hybrid working, 2 days from home
Company pension scheme – up to 7.5% Employer pension contribution
Private medical insurance and Life Insurance
A day paid volunteering per year
We also offer a; Discounted Healthcare Scheme, High street and lifestyle discounts including Taste card, length of service awards, and more….
A little bit about us
Novus Property Solutionsis a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across the UK, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 127-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients. Our vision is to be the leader in building and maintenance solutions, delivered with compassion and care for the colleagues that work for us and the communities in which we operate
At Novus we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply for the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.