Front Desk Agent
| Posting date: | 05 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 05 October 2025 |
| Location: | London, WC2N 4HX |
| Company: | LGH Hotel Management Ltd |
| Job type: | Permanent |
| Job reference: | 1377256247 |
Summary
Front Desk Agent
St Martins Lane Hotel
The Opportunity
As a Front Desk Agent, you’ll be the first impression and the lasting memory. You’ll greet guests with warmth, handle requests with flair, and ensure every stay is seamless, stylish, and sincerely personal.
What You’ll Be Doing
- Welcome guests with genuine hospitality and a polished presence.
- Manage check-ins, check-outs, and reservations with efficiency and care.
- Handle guest queries, requests, and feedback with confidence and empathy.
- Collaborate with housekeeping, concierge, and F&B to ensure smooth service.
- Maintain accurate records and uphold brand standards at every touchpoint.
Benefits
- Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
Ideal Candidate
- Previous experience in a front office or guest-facing role, ideally in a luxury or lifestyle hotel.
- A guest-first mindset and a calm, confident approach to problem-solving.
- Excellent communication, multitasking, and organisational skills.
- A polished appearance and a warm, professional demeanour.
- Flexibility to work shifts, weekends, and holidays.
Hotel
St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.