Deputy Practice Manager
| Posting date: | 03 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 21 September 2025 |
| Location: | Shrewsbury, SY4 5AF |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0056-25-0009 |
Summary
The following are the core responsibilities of the practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Assistant Practice Manager is responsible for: Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times Acting as the lead for recruitment including pre-employment checks and DBS Evaluating, organising and overseeing the staff, locums, medical students and registrars induction programme Embedding and overseeing staff appraisal process Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues Updating and acting as the focal point for the practice website and social media sites Marketing the practice appropriately to ensure patient population is stable or increasing Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc. Ensuring the staff implement the practice wide approach to the management of all patient services matters Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders Manage the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level Maintain the significant event database, providing advice to staff and briefing the team at meetings as required Coordinating the practice diary, ensuring meetings are scheduled appropriately Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively In addition to the primary responsibilities, the assistant practice manager may be requested to: Deputise for the Practice Manager at internal and external meetings Leading the Patient Participation Group Coordination of all projects within the practice Identify trends and devise solutions to reduce risk and repeated occurrences of significant events Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required including supporting the IPC lead Support the PM in reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed Coordinating the reviewing and updating of all practice policies and procedures