Duty Practitioner
| Posting date: | 03 September 2025 |
|---|---|
| Salary: | £26,940 to £30,762 per year |
| Hours: | Full time |
| Closing date: | 24 September 2025 |
| Location: | Gloucester, Gloucestershire |
| Remote working: | On-site only |
| Company: | Via |
| Job type: | Permanent |
| Job reference: | JOB0254 |
Summary
Are you ready to be the first point of contact in a fast-paced, compassionate service that transforms lives every day? As a Duty Practitioner, you’ll be at the heart of our drug and alcohol support service, offering vital guidance, interventions, and care to those who need it most.
The Role
This is an exciting opportunity to deliver excellent drug and alcohol services to those who use our services and their significant others, including family members, friends, and carers, to facilitate positive outcomes.
You will:
• manage the countywide duty calls and walk-ins to the service, providing those who use our services, as well as the full range of stakeholders, information relevant to treatment.
• provide a range of interventions, such as harm reduction, brief interventions or assessment, where required.
• work collaboratively with colleagues and key stakeholders across multi-disciplinary teams, ensuring adherence to all Via policies and safeguarding principles.
• provide excellent quality of care to people who use our service accessing treatment for substance use and their complex needs, in partnership with our clinical team, counsellors and other professionals involved in client's care.
• have an in-depth knowledge and experience of the challenges affecting people with substance use and related health and wellbeing issues.
No two days are the same in this varied role, where you’ll support different areas of service delivery and get involved in a range of health and wellbeing activities, from smoking cessation to local community events.
Working as part of a dynamic team you will be responsible for managing a caseload of clients, to include prescribing, providing a good quality of interventions at varying stages of their recovery as well as developing and delivering a wide range of groups.
Through joining Via you will receive a warm welcome, peer support, training, regular supervision and the chance to thrive in a lively and innovative service.
The Service
Adult Drug and Alcohol Services across Gloucestershire transferred to Via on 1st April 2024. The role is part of Via’s structure and provides a great opportunity to build on existing service strengths, drive new developments and make a positive impact as part of this new contract.
To see the generous range of benefits we offer at Via including 30 days annual leave for all new starters, our health and wellbeing initiatives, financial perks and development opportunities – visit our Benefits Package
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Via we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
For an informal chat about the role please contact Cat Brierley, Service Manager at Cat.Brierley@viaorg.uk or 01452 223014.
The closing date for applications is Thursday 24 September at midnight.
Interviews are likely to take place week commencing the 6 October.
All our applications are sifted by humans. Please send us applications that reflect your own knowledge experience and values and not applications that have been generated by artificial intelligence (AI).
The Role
This is an exciting opportunity to deliver excellent drug and alcohol services to those who use our services and their significant others, including family members, friends, and carers, to facilitate positive outcomes.
You will:
• manage the countywide duty calls and walk-ins to the service, providing those who use our services, as well as the full range of stakeholders, information relevant to treatment.
• provide a range of interventions, such as harm reduction, brief interventions or assessment, where required.
• work collaboratively with colleagues and key stakeholders across multi-disciplinary teams, ensuring adherence to all Via policies and safeguarding principles.
• provide excellent quality of care to people who use our service accessing treatment for substance use and their complex needs, in partnership with our clinical team, counsellors and other professionals involved in client's care.
• have an in-depth knowledge and experience of the challenges affecting people with substance use and related health and wellbeing issues.
No two days are the same in this varied role, where you’ll support different areas of service delivery and get involved in a range of health and wellbeing activities, from smoking cessation to local community events.
Working as part of a dynamic team you will be responsible for managing a caseload of clients, to include prescribing, providing a good quality of interventions at varying stages of their recovery as well as developing and delivering a wide range of groups.
Through joining Via you will receive a warm welcome, peer support, training, regular supervision and the chance to thrive in a lively and innovative service.
The Service
Adult Drug and Alcohol Services across Gloucestershire transferred to Via on 1st April 2024. The role is part of Via’s structure and provides a great opportunity to build on existing service strengths, drive new developments and make a positive impact as part of this new contract.
To see the generous range of benefits we offer at Via including 30 days annual leave for all new starters, our health and wellbeing initiatives, financial perks and development opportunities – visit our Benefits Package
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Via we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
For an informal chat about the role please contact Cat Brierley, Service Manager at Cat.Brierley@viaorg.uk or 01452 223014.
The closing date for applications is Thursday 24 September at midnight.
Interviews are likely to take place week commencing the 6 October.
All our applications are sifted by humans. Please send us applications that reflect your own knowledge experience and values and not applications that have been generated by artificial intelligence (AI).
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.