Deputy Technical Support Manager | South West London and St George's Mental Health NHS Trust
| Posting date: | 03 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £56,276 - £63,176 per annum inclusive of inner London HCAS |
| Hours: | Full time |
| Closing date: | 03 October 2025 |
| Location: | London, SW17 0YF |
| Company: | South West London and St Georges Mental Health Trust |
| Job type: | Permanent |
| Job reference: | 7456840/294-CORP-7456840-JB |
Summary
An exciting opportunity has arisen for a dynamic and motivated individual to apply for the post of Deputy Technical Support Manager in our Technical Support Team. Our Digital Service Department is responsible for all IT and technical telecoms issues across five London Boroughs: Wandsworth, Sutton, Merton, Kingston, Richmond and Specialist Services and some national services outside of London. We support more than 3500 staff located in over 30 sites. We procure all IT and Telecoms equipment for and behalf of the Trust. We enforce and police all IT policies and procedures, both internal (ITIL) and external (NHS Digital and Department of Health). We also host the contact centre (the main contact point for service users and carers) and the Facilities Helpdesk.
You will need to be forward looking and have excellent interpersonal and communication skills, a calm positive attitude along with good organisational and documentation skills. It is important that the post holder can multi-task and work under pressure as well as deal with any emergency situations which may arise.
The post holder(s) will be responsible for:
• Managing the Technical Support Service and Technical Support Engineer’s teams daily.
• Managing the daily workload, leaves and training of the Technical Support Engineers
• Ensuring that the work that they undertake is conducted in a manner which is safe to themselves and others, and for adhering to the advice and instructions on Health and Safety matters given by Manager(s). If postholders consider that a hazard to Health and Safety exists, it is their responsibility to report this to their manager(s)
• Managing the installation, operation and maintenance of end user devices software, in accordance with SLAs.
• Maintaining a high level of technical expertise and awareness to diagnose endpoint technical issues and ensure others on the team do also.
• Assisting the Technical Support Manager with Asset Management, Asset Control and Reporting.
• Adhering to policies and processes to protect the technical support service.
• Acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts. Selecting the appropriate method/tool to resolve the problem and reflecting critically on the result, so that what is learnt is identified and assimilated.
We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.
This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.
Come and join our inclusive teams and help our patients on their recovery journey.
• To document all IT systems in area of responsibility, past and present. To support and contribute to technical projects.
• Strong technical knowledge to the level of 3rd line desktop support.
• To manage digital assets, assisting the technical team with complex issues
• To acquire a proper understanding of a problem or situation by breaking it down
• To identify gaps in the available information required to understand a problem or situation and devising a means of resolving them.
• Applying specific quality standards to all tasks undertaken to ensure that deliverables are accurate and complete.
• To meet targets, acting and/or fulfilling agreements even when adverse circumstances prevail.
• The discipline which gives precise control over IT assets and components by recording and maintaining information about the 'configuration items', including hardware devices, computer programs, software licences, documentation, network devices, and data centre facilities (virtualised and static)..
• To support and contribute to technical projects.
• Techniques for identifying, gathering and validating customers' needs in the delivery of IT services.
This advert closes on Sunday 14 Sep 2025