IT Service Desk Administrator
| Posting date: | 03 September 2025 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 10 September 2025 |
| Location: | Salford, M6 5FW |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | I9236-25-0060 |
Summary
The IT Service Desk Admin Assistant is responsible for carrying out administrative activities as required to assist the IT Service Desk. This includes responding to customer information requests, resetting Active Directory passwords, creating, managing and maintaining NHS Mail webmail accounts, arranging engineer visits to customers, and arranging IT equipment delivery. In addition the post holder will provide further administrative support to the IT Service Desk team and management. Role specific duties and responsibilities Carry out IT activities by responding to requests made by GMSSs customers and members of the IM&T team Reset Active Directory passwords Creation, management and maintenance of NHS Mail webmail accounts Arrange engineer appointments with customers Arrange delivery of IT equipment Log Service Requests and assist customers using the self-service portal Provide administrative support in running reports, collecting and collating data from management systems Champion a customer-focused approach and the delivery of high-quality products that respond to customer needs and delight GMSSs customer Contribute to the future business of GMSS through generating ideas for new or more efficient ways of working in response to customer requirements and self-generated insights Prepared to undertake and complete tasks outside of their job description on an as required basis in response to business demands