Customer Accounts Specialist
| Posting date: | 03 September 2025 |
|---|---|
| Salary: | £33,910 to £39,360 per year |
| Hours: | Full time |
| Closing date: | 17 September 2025 |
| Location: | Islington, North London |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | Clarion Housing Group |
| Job type: | Permanent |
| Job reference: | R0017833 |
Summary
Location: Hybrid/Islington
Salary: London - £33,910 - £39,360 per annum / South East - £32,387 - £37,531 per annum / East/Mid/SW - £30,832 - £35,709 per annum
Hours: 36 per week – flexible options considered
Contract Type: Permanent
We're excited to announce that we're seeking a Customer Accounts Specialist to join our friendly team based in Islington.
In this important role, you’ll help us deliver our income management services and policies, making a meaningful impact on the lives of our customers. Our goal is to maximise rent collection while alleviating financial hardship, ensuring our customers feel supported throughout their journey with us.
We value individuals who are not only target driven but also possess a strong commitment to providing high quality service. Your excellent communication skills will be vital in building trusting relationships, especially when navigating challenging situations. Additionally, your ability to present cases in court will require exceptional written communication and strong mathematical skills.
Ideally, you would bring experience from a housing background, along with GCSEs in Maths and English (Grade C or equivalent) and proficiency in MS Office applications. We understand that this role may require you to travel to remote locations where public transport isn’t available, and we encourage candidates who are adaptable and willing to embark on this journey with us.
If you're passionate about making a positive impact in our community, we would love to hear from you.
Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.
At Clarion Housing Group, we support the responsible use of AI.
Closing Date: Wednesday 17th September 2025 at midnight.
Interviews will be held on Tuesday 30th September 2025.
This is a hybrid role with a base location at our office in Islington. Candidates will be expected to work flexibly between the office and home in line with business needs.
If you live outside the M25, your salary will be based on your location and aligned to either the South East, East, Midlands, or South West pay scale.
Applicants must have the ability to travel extensively across the region to remote locations where public transport may not be available.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
We reserve the right to close this advert early.
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Salary: London - £33,910 - £39,360 per annum / South East - £32,387 - £37,531 per annum / East/Mid/SW - £30,832 - £35,709 per annum
Hours: 36 per week – flexible options considered
Contract Type: Permanent
We're excited to announce that we're seeking a Customer Accounts Specialist to join our friendly team based in Islington.
In this important role, you’ll help us deliver our income management services and policies, making a meaningful impact on the lives of our customers. Our goal is to maximise rent collection while alleviating financial hardship, ensuring our customers feel supported throughout their journey with us.
We value individuals who are not only target driven but also possess a strong commitment to providing high quality service. Your excellent communication skills will be vital in building trusting relationships, especially when navigating challenging situations. Additionally, your ability to present cases in court will require exceptional written communication and strong mathematical skills.
Ideally, you would bring experience from a housing background, along with GCSEs in Maths and English (Grade C or equivalent) and proficiency in MS Office applications. We understand that this role may require you to travel to remote locations where public transport isn’t available, and we encourage candidates who are adaptable and willing to embark on this journey with us.
If you're passionate about making a positive impact in our community, we would love to hear from you.
Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.
At Clarion Housing Group, we support the responsible use of AI.
Closing Date: Wednesday 17th September 2025 at midnight.
Interviews will be held on Tuesday 30th September 2025.
This is a hybrid role with a base location at our office in Islington. Candidates will be expected to work flexibly between the office and home in line with business needs.
If you live outside the M25, your salary will be based on your location and aligned to either the South East, East, Midlands, or South West pay scale.
Applicants must have the ability to travel extensively across the region to remote locations where public transport may not be available.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
We reserve the right to close this advert early.
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.