Customer Service Representative - EMEA
| Posting date: | 02 September 2025 |
|---|---|
| Salary: | £34,000 to £36,000 per year |
| Additional salary information: | £34,000 - £36,000 DOE |
| Hours: | Full time |
| Closing date: | 02 October 2025 |
| Location: | Wrexham, Wrexham, LL12 1AA |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Hays Specialist Recruitment |
| Job type: | Contract |
| Job reference: | 4720602_1756823714 |
Summary
Customer Service Representative - Manufacturing (EMEA Portfolio) Wrexham Area | Hybrid Working | Full-Time | 18-Month Project Cover
Salary: £34,000 - £36,000 + Benefits
Are you a proactive and detail-driven customer service professional with experience in manufacturing? Do you enjoy managing your own portfolio of clients and delivering excellence across international markets? If so, this opportunity could be your next big move.I am working with a global manufacturing leader seeking a confident and capable Customer Service Representative to join their EMEA team on a project cover basis. This role is central to a high-impact initiative, where you'll manage a large-value order book and ensure outstanding customer experiences across multiple regions.
What You'll Be Doing:
- Managing your own portfolio of EMEA clients, building strong relationships and ensuring top-tier service
- Overseeing a high-value order book, ensuring accurate and timely processing via SAP
- Acting as the key liaison between customers and internal teams-production, planning, and logistics
- Monitoring stock levels and coordinating delivery schedules to meet customer expectations
- Handling queries and providing proactive updates throughout the order lifecycle
- Supporting wider project activities and contributing to process improvements
✅ What You'll Bring:
- Experience in the manufacturing industry-you understand the pace and complexity
- Proficiency in SAP for order management and customer service
- Strong communication skills and a collaborative approach across departments and regions
- A proactive, solutions-focused mindset with excellent attention to detail
- Experience working in an EMEA or international team is highly desirable.
Why You'll Love This Role:
- Competitive salary of £34,000 - £36,000
- Hybrid working model after onboarding
- A collaborative and supportive team environment
- The chance to contribute to a key business initiative with real impact
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