Customer Service Representative - Manufacturing
| Posting date: | 01 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 01 October 2025 |
| Location: | Wrexham, Wrexham, LL12 1AA |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Hays Specialist Recruitment |
| Job type: | Contract |
| Job reference: | 4712940_1756742016 |
Summary
Manufacturing Customer Service Representative / Account Manager - EMEA | 18 Month Vacancy
Wrexham Area | Hybrid Working | Full-Time | Project Cover
Are you a proactive and detail-oriented Customer Service or Account Manager with a background in manufacturing? Do you thrive in a fast-paced, international environment where collaboration is key? If so, this could be the perfect opportunity for you!
I am working with a global manufacturing business seeking a confident and capable individual to join their EMEA Customer Service team on a project relief basis. This role is critical in supporting a high-impact project and ensuring seamless service delivery across multiple markets.
What You'll Be Doing:
- Managing customer accounts across the EMEA region, ensuring timely and accurate order processing via SAP
- Acting as the key liaison between customers, production, planning, and logistics teams
- Monitoring stock levels and coordinating with internal departments to meet delivery schedules
- Handling customer queries and providing proactive updates throughout the order lifecycle
- Supporting wider project activities and contributing to process improvements
✅ What We're Looking For:
- Manufacturing industry experience is essential - you understand the pace and complexity.
- Proven experience using SAP for order management and customer service
- Strong communication skills and the ability to work effectively across departments and regions
- A proactive, solutions-focused mindset with excellent attention to detail
- Experience working in an EMEA or international team is highly desirable.
What's In It For You:
- Competitive salary and benefits package
- Hybrid working model (following initial onboarding)
- A collaborative and supportive team environment
- The chance to contribute to a key business initiative with real impact
Ready to take the next step? Apply today or contact our team for more information. This is a brilliant opportunity to bring your manufacturing expertise into a dynamic, international role!
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