Visitor Service Coordinator
| Posting date: | 02 September 2025 |
|---|---|
| Salary: | £29,171 per year |
| Hours: | Full time |
| Closing date: | 15 September 2025 |
| Location: | IP27 0AF |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 425301/1 |
Summary
You will contribute to achieving an exceptional visitor experience, providing outstanding service so visitors leave High Lodge with lasting memories. You will provide visitors with information, respond to enquiries with enthusiasm and expertise, making sure we meet the needs of every customer where possible. You will help keep our visitor facilities clean, safe and accessible. You will help cultivate a supportive and positive work environment that encourages teamwork, productivity and individual growth. You will take opportunities to promote Forestry England’s work including marketing, events, membership and volunteering.
Where you’ll work…
High Lodge, Thetford Forest as part of the visitor service and recreation team.
Key responsibilities & accountabilities
As part of our visitor welcome team you will operate our visitor welcome area, give information and deal
with enquiries from customers inclusively, positive and friendly. You will handle credit card sales and
proactively sell Forestry England memberships.
- lead on High Lodge site marketing, including updating and delivering a marketing plan.
- develop and deliver an engaging corporate offer that generates an income.
- grow learning and engagement opportunities with schools and the community.
- lead on delivery of the High Lodge event program and facilitate income generating, 3rd party event opportunities.
- oversee the coordination of High Lodge Information Point, staffing and rotas, leaflet stocks, first aid stocks, all retail sales and delivering good customer service.
- act as site Duty Manager, as part of a rota.
- work closely with staff and volunteers, ensuring a supportive and collaborative atmosphere.
- follow Forestry England’s policies and procedures being consistent and efficient.
- maintain strong communication with on-site partners, such as the Cafe, so we have a seamless and cohesive visitor experience.
- oversee parking system, addressing any issues quickly to ensure a hassle-free experience for visitors.
- And any other tasks, reasonably requested by your line manager.
Proud member of the Disability Confident employer scheme