IT Operations and Change Senior Analyst
| Posting date: | 02 September 2025 |
|---|---|
| Salary: | £41,220 to £49,020 per year |
| Additional salary information: | National: £41,220 - £45,400, London: £44,500 - £49,020. |
| Hours: | Full time |
| Closing date: | 16 September 2025 |
| Location: | Preston |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 423878/13 |
Summary
Are you someone who can lead and manage change in a challenging and dynamic environment?
Can you build strong, influential relationships with a broad range of stakeholders?
If so, we would love to hear from you!
APHA is a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, because it helps us be more innovative and make better decisions.
We are dedicated to being an inclusive employer, offering equitable opportunities for all individuals. Our goal is to build a diverse workforce, and we hope to attract applications from all backgrounds and underrepresented groups.
As an IT Operations and Change Senior Analyst within IT Operations and Change, you will play a pivotal role in supporting the delivery of the Agency’s Vision, Mission, and strategic objectives. You will provide high-level oversight for services and projects within your area, ensuring policies and operational procedures are applied effectively and teams are managed efficiently.
You will ensure APHA’s IT services and products meet business needs, including transforming IT business applications, handling service escalations, managing IT risks and issues, and developing IT roadmaps. You will build a broad understanding of APHA’s business processes and emerging technologies, particularly cloud platforms, to enhance and modernise IT services that underpin critical business activities and the wider IT landscape.
You will be required to carry out duties appropriate to the grade and purpose of the role including, but not limited to, the following:
IT Operations
Maintain service knowledge to ensure corporate IT services and APHA applications run smoothly, drawing on expertise from technical and business specialists as required. Act as a key interface between APHA and Digital, Data, Technology and Security (DDTS), handling escalations, complex requests, and queries. Identify and resolve operational risks in partnership with IT delivery partners, ensuring they are captured in the correct governance forums. Support major incident responses, including post-incident reviews and mitigation planning with DDTS.
Leadership and Management
Coordinate work across multiple teams, functions, or locations, ensuring alignment with APHA’s strategic objectives. Monitor team performance, maintaining high standards and taking corrective action where needed. Support the professional and skills development of team members.
Stakeholder Engagement
Build strong relationships with internal and external stakeholders, ensuring communication is clear and objectives aligned. Collaborate across teams, create communities of practice for IT applications, and engage with business users to share best practice and service knowledge. Work closely with DDTS stakeholders to address shared challenges, reduce duplication, and deliver positive outcomes.
Data Analysis and Reporting
Produce and analyse accurate, timely data and intelligence to inform decision making and improve IT services. Develop processes and standards for monitoring and reporting, highlight issues and opportunities, and provide management information on key IT issues, supplier performance, and service improvements.
Continuous Improvement
Review existing processes and promote new ways of working, aligning with APHA and wider Defra practices. Identify and deliver opportunities for service and efficiency improvements, using technical and business expertise to ensure applications and services effectively support business needs.
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