Access Hub Administrator - Part time
| Posting date: | 01 September 2025 |
|---|---|
| Salary: | £24,375.00 per year |
| Additional salary information: | £24375.00 a year |
| Hours: | Full time |
| Closing date: | 12 September 2025 |
| Location: | London, NW10 7NS |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | U0011-25-0015 |
Summary
Access hub duties Answer the telephone in a prompt and courteous manner. Address patients with respect and dignity. Respond to patient requests for appointments and book with the most appropriate member of the clinical team. Signpost patients where appropriate (in line with the training and guidance already received) Take and record accurate messages and pass on to relevant people. Keep the appointment book up to date and operate the appointment system as directed. Respond appropriately to patients with specific accessibility needs. Liaise with outside organisations. Arrange ambulance transport to hospitals. Arrange interpreters as required. Direct patients wishing to make a complaint to the appropriate practice procedure. Review all incoming e-consults in line with the Nexus Ehub Policy and make flow decision for booking into ehub appointment or an administrative outcome Admin duties Participate in quality improvement work as required. Ensure all information for patients is recorded accurately and effectively. Participate in data collection for audit work when required. Participate in any project or audit that the practice may do from time to time General duties Watch for and report to the health and safety representative matters affecting safety and security in accordance with the Practice Health and Safety Policy. Ensure that all our patients are treated with respect, courtesy and dignity at all times.