Housing Income Management Officer
| Posting date: | 28 August 2025 |
|---|---|
| Salary: | £30,001.00 to £40,000.00 per year |
| Additional salary information: | £32,061 - £34,434 per annum |
| Hours: | Full time |
| Closing date: | 07 September 2025 |
| Location: | Darlington, DL1 5QT |
| Company: | Darlington Borough Council |
| Job type: | Permanent |
| Job reference: | 285183 |
Summary
RESTRICTED - INTERNAL APPLICANTS ONLY
Darlington Borough Council are seeking to recruit an Income Management Officer to work in our Housing team. Candidates are invited to apply for the role of Housing Income Management Officer to work in the Housing Income Team.
The successful candidate will be responsible for effectively managing individual rent accounts, taking appropriate enforcement action and offering appropriate advice and support tenants.
You will need to have experience of working in social housing environment or other relevant setting relating to debt recovering policies. Candidates need to be self-motivating, able to work independently and as part of a team, enthusiastic and have the ability to use initiative and decision making in challenging and changing environments.
For detailed information on this role, please refer to the attached Role Profile and Supporting Document.
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:andnbsp;
32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)andnbsp;
Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributionsandnbsp;
Flexi-time schemeandnbsp;
Flexible workingandnbsp;
Generous Maternity, Paternity and Adoption Leave schemesandnbsp;
Staff equality forumsandnbsp;
Green Car Leasing Schemeandnbsp;
Access to a wide range of training, learning and developmentandnbsp;
Physiotherapy serviceandnbsp;
Confidential counselling serviceandnbsp;
Great wellbeing offerandnbsp;
Cycle to Work Schemeandnbsp;
Dolphin Centre Fit for Life Discountsandnbsp;
Local and National retailer discountsandnbsp;
Vivup employee benefit app and Lifestyle Savingsandnbsp;
Arriva Employee Travel Clubandnbsp;
For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video:
https://www.darlington.gov.uk/jobs-and-careers-1/why-work-for-us/andnbsp;
Find out further information about us and what itandrsquo;s like to work for our great team by visiting the Jobs and Careers home page:
https://www.darlington.gov.uk/jobs-and-careers/andnbsp;
For detailed information on this role, please refer to the Role Profile and Person Specification.andnbsp;
Provisional Interview dates for this post will be for week beginning 22 September 2025.
General Information for Applicants:andnbsp;andnbsp;
For a further informal discussion and any queries around the role profile and jobs itself please contact Andrew Cairns (Housing Team Leader -andnbsp; Income Management) on 01325 406904.
If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or HR@darlington.gov.uk.andnbsp;andnbsp;
If you are experiencing problems with the NE Jobs website, such as logging in, saving pages, on account queries please contactandnbsp;https://www.northeastjobs.org.uk/contactusandnbsp;
All applicant email correspondence will come from donotreply@northeastjobs.org.uk and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.andnbsp;
You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.andnbsp;
We are an equal opportunitiesand#39; employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
Darlington Borough Council are seeking to recruit an Income Management Officer to work in our Housing team. Candidates are invited to apply for the role of Housing Income Management Officer to work in the Housing Income Team.
The successful candidate will be responsible for effectively managing individual rent accounts, taking appropriate enforcement action and offering appropriate advice and support tenants.
You will need to have experience of working in social housing environment or other relevant setting relating to debt recovering policies. Candidates need to be self-motivating, able to work independently and as part of a team, enthusiastic and have the ability to use initiative and decision making in challenging and changing environments.
For detailed information on this role, please refer to the attached Role Profile and Supporting Document.
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:andnbsp;
32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)andnbsp;
Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributionsandnbsp;
Flexi-time schemeandnbsp;
Flexible workingandnbsp;
Generous Maternity, Paternity and Adoption Leave schemesandnbsp;
Staff equality forumsandnbsp;
Green Car Leasing Schemeandnbsp;
Access to a wide range of training, learning and developmentandnbsp;
Physiotherapy serviceandnbsp;
Confidential counselling serviceandnbsp;
Great wellbeing offerandnbsp;
Cycle to Work Schemeandnbsp;
Dolphin Centre Fit for Life Discountsandnbsp;
Local and National retailer discountsandnbsp;
Vivup employee benefit app and Lifestyle Savingsandnbsp;
Arriva Employee Travel Clubandnbsp;
For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video:
https://www.darlington.gov.uk/jobs-and-careers-1/why-work-for-us/andnbsp;
Find out further information about us and what itandrsquo;s like to work for our great team by visiting the Jobs and Careers home page:
https://www.darlington.gov.uk/jobs-and-careers/andnbsp;
For detailed information on this role, please refer to the Role Profile and Person Specification.andnbsp;
Provisional Interview dates for this post will be for week beginning 22 September 2025.
General Information for Applicants:andnbsp;andnbsp;
For a further informal discussion and any queries around the role profile and jobs itself please contact Andrew Cairns (Housing Team Leader -andnbsp; Income Management) on 01325 406904.
If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or HR@darlington.gov.uk.andnbsp;andnbsp;
If you are experiencing problems with the NE Jobs website, such as logging in, saving pages, on account queries please contactandnbsp;https://www.northeastjobs.org.uk/contactusandnbsp;
All applicant email correspondence will come from donotreply@northeastjobs.org.uk and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.andnbsp;
You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.andnbsp;
We are an equal opportunitiesand#39; employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.