9459 - Small Claims Mediator - National
| Posting date: | 01 September 2025 |
|---|---|
| Salary: | £35,335 to £42,859 per year |
| Additional salary information: | The national salary range is £35,335- £37,847. London salary range is £40,014 - £42,859. Your salary will be dependent on your base location |
| Hours: | Full time |
| Closing date: | 16 September 2025 |
| Location: | UK |
| Remote working: | On-site only |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 9459 |
Summary
Proud to serve. Proud to keep justice going.
Our Small Claims Mediators (SCM) play a critical role helping deliver justice. If you’re customer focussed and intent on delivering excellent service, then this role gives you the opportunity to play a pivotal role within HM Courts & Tribunals Service (HMCTS).
About us
HMCTS is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. Not only will your work be of crucial importance for those who use our services, but you’ll also be able to build a varied, challenging and rewarding career.
This is an exciting time to join the mediation service as we are working towards increasing the number of people that can benefit from using this service and resolve money disputes without the need of court hearing. As a mediator you will receive full training before working with a variety of different parties involved in a wide range of money disputes. No two days are ever the same and you have a real chance to make a difference by helping parties to identify and resolve issues and help parties to negotiate a resolution to their claim.
If you would like to know more about the mediation service please visit Small claims mediation service - GOV.UK (www.gov.uk) or email the mediation team at scmreferrals@Justice.gov.uk.
Your role
This is a user-facing role providing an inclusive and accessible in-house mediation and conciliation service to facilitate resolution on small claims (value less than £10K) between parties, removing the requirement for a hearing and the related costs, and improving user experience. The role holder will work with parties via the telephone and focus on their immediate – short term needs to resolve their disputes. For the full list of Key Responsibilities please refer to the attached Role Profile.
About you
As part of the application process, you will demonstrate:
Leadership skills - to visibly demonstrate and embed the new culture and ways of working for the Mediation Service in delivering service excellence
Jurisdiction knowledge, or willingness to learn, using guidance, job cards and SOPs where these exist.
Knowledge of, or willingness to learn, civil proceedings, mediation protocols and principles and/or experience in negotiating.
Active listening – giving full attention to what is being said, asking questions when appropriate.
Clear and concise communication skills - to be able to relay information in simple, easy to understand terms that the parties can use to come to decisions about the case.
Understanding, assimilating and relaying information gathered that will progress discussion.
Interpersonal skills - to deal with disputing parties and maintain a civil, respectful discussion, helping parties consider all options but remaining impartial and keeping discussions fair, equal and focussed.
For a full job description, please read supporting document 1 included below before applying.
Further details
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
Non-contractual hybrid working may be available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Occasional travel to other courts
For this post, occasional travel to other National Services sites may be required.
Skilled Worker Visa
From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship (unless the successful candidate is based in London) in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.
The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.
Our Small Claims Mediators (SCM) play a critical role helping deliver justice. If you’re customer focussed and intent on delivering excellent service, then this role gives you the opportunity to play a pivotal role within HM Courts & Tribunals Service (HMCTS).
About us
HMCTS is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. Not only will your work be of crucial importance for those who use our services, but you’ll also be able to build a varied, challenging and rewarding career.
This is an exciting time to join the mediation service as we are working towards increasing the number of people that can benefit from using this service and resolve money disputes without the need of court hearing. As a mediator you will receive full training before working with a variety of different parties involved in a wide range of money disputes. No two days are ever the same and you have a real chance to make a difference by helping parties to identify and resolve issues and help parties to negotiate a resolution to their claim.
If you would like to know more about the mediation service please visit Small claims mediation service - GOV.UK (www.gov.uk) or email the mediation team at scmreferrals@Justice.gov.uk.
Your role
This is a user-facing role providing an inclusive and accessible in-house mediation and conciliation service to facilitate resolution on small claims (value less than £10K) between parties, removing the requirement for a hearing and the related costs, and improving user experience. The role holder will work with parties via the telephone and focus on their immediate – short term needs to resolve their disputes. For the full list of Key Responsibilities please refer to the attached Role Profile.
About you
As part of the application process, you will demonstrate:
Leadership skills - to visibly demonstrate and embed the new culture and ways of working for the Mediation Service in delivering service excellence
Jurisdiction knowledge, or willingness to learn, using guidance, job cards and SOPs where these exist.
Knowledge of, or willingness to learn, civil proceedings, mediation protocols and principles and/or experience in negotiating.
Active listening – giving full attention to what is being said, asking questions when appropriate.
Clear and concise communication skills - to be able to relay information in simple, easy to understand terms that the parties can use to come to decisions about the case.
Understanding, assimilating and relaying information gathered that will progress discussion.
Interpersonal skills - to deal with disputing parties and maintain a civil, respectful discussion, helping parties consider all options but remaining impartial and keeping discussions fair, equal and focussed.
For a full job description, please read supporting document 1 included below before applying.
Further details
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
Non-contractual hybrid working may be available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Occasional travel to other courts
For this post, occasional travel to other National Services sites may be required.
Skilled Worker Visa
From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship (unless the successful candidate is based in London) in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.
The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.