Assistant Practice Manager

Posting date:	31 August 2025
Salary:	Not specified
Additional salary information:	Negotiable
Hours:	Full time
Closing date:	16 September 2025
Location:	High Peak, SK22 4BP
Company:	NHS Jobs
Job type:	Permanent
Job reference:	A0072-25-0010

Summary

Job Summary To provide support to the Practice Manager (PM) in leading and managing the Practice to meet its agreed aims and objectives within an efficient, safe and effective working environment. The post holder will support the PM to ensure that the service meets the needs of its registered population. They will contribute to the development of innovative approaches to deliver services for hard-to-reach groups within the Practice population. The post holder will be responsible for the compliance of Sett Valley Medical Centre, with responsibilities ensuring compliance to current statutory legislation, health and safety issues and compliance with CQC legislation. Operational Management Deputise for the Practice Manager as needed Support the Practice Manager in the day-to-day operations of the practice, monitoring staff via KPIs. Have a thorough understanding of practice policies and procedures and support the Practice Manager in reviewing and updating practice policies and procedures Provide leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times Assist the Practice Manager with change management Support the Practice Manger with preparations relating to CQC Manage service activity reporting (referrals, audits, quality targets) Support the delivery of performance and quality targets/ indicators including QOF and other quality indicators Identify potential operational risks or opportunities, working with staff to ensure appropriate and effective response. Lead on the management of the clinical and other IT systems, ensuring IG compliance at all times and resolve local IT issues Oversee the delivery and claims for enhanced services to maximise income Monitor and manage stock levels Monitor and disseminate information from the ICB and other external sources Oversee all aspects relating to the registration and deduction of patients Deputise for the Reception Supervisor where required, including covering reception duties. Have a working knowledge of all non-clinical roles within the practice and provide cover during staff shortages Monitor the Practice appointment system usage Manage DNAs and frequent attenders, providing data insights Organise, chair and minute internal meetings Represent the Practice at external meetings and build stakeholder relationships Act as the non-clinical lead for research projects Finance Process and verify invoices and payments via online banking (as delegated) Prepare and send invoices for reimbursement Manage and reconcile petty cash Ensure security of practice property and prevent loss or damage Use practice resources efficiently and economically HR Act as the lead for recruitment, including pre-employment checks and DBS Organise and oversee an effective staff induction programme Arrange and monitor training for all staff in line with practice requirements Maintain HR documentation and ensure that all necessary documentation is kept up to date Conduct appraisals alongside the Practice Manager or Reception Supervisor Collate and submit payroll details to payroll company in the absence of the Practice Manager and process through the banking system. Oversee staff rotas and annual leave requests and entitlements Book locums and carry out documentation checks prior to confirmation Complete return to work interviews following staff sickness and monitor absence levels, implementing the disciplinary process when triggered and escalated as required. Ensure consistent and continuous staff training and development, provide in-house training for staff as identified on systems, procedures and use of equipment and IT Patient communication Lead patient communications and marketing (website, waiting room, social media, surveys, Google reviews) Manage the Patient Participation Group Promote NHS initiatives (e.g. NHS App, vaccination campaigns, healthy lifestyle) Oversee complaints process and escalate when needed Deal with more complex patient queries Health and Safety Oversee health and safety compliance, including building, facilities,equipment, and risk assessments Conduct regular internal checks, including fire safety Liaise with contractors for maintenance, health and safety and infection control requirements Complete regular internal audits and reviews, including clinical searches; implementing service improvements Investigate and report on accidents, incidents and near misses Act as keyholder: open / secure premises at the start / end of the day Liaise with the building tenants safety, maintenance and security matters Monitor safety incidents and identify trends Maintain awareness of responsibilities under the Health and Safety at Work Act (1974) Follow organisational safety policies and promote safe practices Personal/Professional development The post holder will participate in any training activity implemented by the Practice as part of this employment, such activity to include: Participation in an annual performance review (appraisal), including taking responsibility for maintaining a record of own development activity Taking responsibility for own development and learning by following through objectives set at appraisal Ensure attendance at identified training events Attend induction training, mandatory training and mandatory updates as required Attendance at Practice meetings and training sessions Equality & Diversity The post holder will support the equality, diversity and rights of patients, carers and colleagues to include: Acting in a way that recognises the importance of individuals rights, interpreting them in a way that is consistent with Practice procedures and policies and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights Quality The post holder will strive to maintain quality within the Practice by: Alerting other team members to issues of quality and risk Assessing own performance and taking accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and teams activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Confidentiality In the course of your employment you will have access to confidential information relating to individuals and the organisations business. You are required to exercise due consideration in the way you use such information and should not act in any way which might be prejudicial to individual patient, staff or the organisations interests. Information which may be included in the category which requires extra consideration covers both access to the general business of the organisation and information regarding individuals. If you are in any doubt regarding the use of such information in the pursuit of your duties you should seek advice from your manager before communicating information to any third party. Data protection Sett Valley Medical Centre is registered under the Data Protection Act 1998. You must not at any time use the personal data held by the organisation for a purpose not described in the Register entry or disclose such data to a third party. If you are in any doubt regarding what you should or should not do in connection with the Data Protection Act then you must contact your line manager or appropriate senior lead at the time. Other duties Any other duties, as agreed with the line manager and the member of staff to meet the needs of the organisation. This may involve travel to our branch surgery in Hayfield.