Helpdesk Operator
| Posting date: | 29 August 2025 |
|---|---|
| Salary: | £16.11 per hour |
| Hours: | Full time |
| Closing date: | 12 September 2025 |
| Location: | Nottingham, Nottinghamshire, NG2 3AQ |
| Company: | Fawkes & Reece |
| Job type: | Temporary |
| Job reference: | HD-RM_1756480037 |
Summary
- Manage, control and monitor efficiently the day-to-day operation of the Help desk function.
- Effective management of all preventative maintenance (PPM) scheduling and reactive service calls, including logging of jobs, seeing through from start to completion, and escalating where appropriate.
- Update the internal client requesting facilities assistance on the status of their call, advising of any problems or issues with their request.
- Ensure all certification and supporting paperwork supplied is saved within the CAFM system and managed effectively within Help desk.
- Produce a variety of reports regularly, collation of statistics and any other reporting / analysis requested.
- Manage Help desk administration and facilitate training requirements.