Assistant Shop Manager
| Posting date: | 29 August 2025 |
|---|---|
| Salary: | £23,850 per year, pro rata |
| Hours: | Part time |
| Closing date: | 11 September 2025 |
| Location: | Chepstow |
| Remote working: | On-site only |
| Company: | British Red Cross |
| Job type: | Permanent |
| Job reference: | 11943 |
Summary
> To uphold the reputation of the Red Cross by maintaining high personal standards and projecting a warm, appreciative and welcoming attitude towards customers, donors, staff and volunteers
> To effectively communicate with shop staff and volunteers and other Red Cross personnel, cascading information as relevant
> To deliver high standards of customer care
> To promote the shop in the community and respond to local queries about the services of the British Red Cross
> Working with the Shop Manager to manage the shop on a day to day basis, ensuring set targets, budgets and profit levels are met
> In conjunction with the Shop Manager to grow average weekly sales and shop average weekly profit
> To effectively manage the shop in the absence of the Shop Manager and to provide relief cover to other shops where required
> To support the generation of stock for the shop
> Working with Shop Manager to effectively manage donated stock and bought in goods, ensuring that necessary standards relating to quality, quantity, stock rotation, and stock room management are maintained
> To appropriately price goods in the shop
> To ensure a high standard of housekeeping, display, merchandising and shop floor management, adhering with health and safety guidance and national standards
> To maintain an awareness of the organisation’s priorities and assist in promoting the work of the Red Cross to volunteers and the general public.
> In the absence of the Shop Manager report all issues regarding the building, health and safety and shop equipment to appropriate teams in a timely fashion
> To comply with national instructions, policies, procedures, guidelines and legislation at all times
> To ensure the safe and secure handling of money and stock at all times
> To attend meetings and training courses/events when required by the Shop Manager and/or Area Retail Manager
> In the absence of the Shop Manager to accurately manage all shop till (EPoS) sales reporting and administrative procedures as specified by the Area Retail Manager
> To keep the Retail Field Manager informed of any difficulties that arise during the Shop Manager’s absence.
> To be aware of the work, aims and objectives of the British Red Cross at international, national, area and local level
> To effectively communicate with shop staff and volunteers and other Red Cross personnel, cascading information as relevant
> To deliver high standards of customer care
> To promote the shop in the community and respond to local queries about the services of the British Red Cross
> Working with the Shop Manager to manage the shop on a day to day basis, ensuring set targets, budgets and profit levels are met
> In conjunction with the Shop Manager to grow average weekly sales and shop average weekly profit
> To effectively manage the shop in the absence of the Shop Manager and to provide relief cover to other shops where required
> To support the generation of stock for the shop
> Working with Shop Manager to effectively manage donated stock and bought in goods, ensuring that necessary standards relating to quality, quantity, stock rotation, and stock room management are maintained
> To appropriately price goods in the shop
> To ensure a high standard of housekeeping, display, merchandising and shop floor management, adhering with health and safety guidance and national standards
> To maintain an awareness of the organisation’s priorities and assist in promoting the work of the Red Cross to volunteers and the general public.
> In the absence of the Shop Manager report all issues regarding the building, health and safety and shop equipment to appropriate teams in a timely fashion
> To comply with national instructions, policies, procedures, guidelines and legislation at all times
> To ensure the safe and secure handling of money and stock at all times
> To attend meetings and training courses/events when required by the Shop Manager and/or Area Retail Manager
> In the absence of the Shop Manager to accurately manage all shop till (EPoS) sales reporting and administrative procedures as specified by the Area Retail Manager
> To keep the Retail Field Manager informed of any difficulties that arise during the Shop Manager’s absence.
> To be aware of the work, aims and objectives of the British Red Cross at international, national, area and local level
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.