Operations Hub SEO Project Lead - Workforce Management Systems Expert
| Posting date: | 28 August 2025 |
|---|---|
| Salary: | £42,614 per year |
| Hours: | Full time |
| Closing date: | 07 September 2025 |
| Location: | Wales, UK |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 419441 |
Summary
Successful candidates can expect to be involved in a range of the following:
WFM Design and Implementation
Lead the design and configuration of WFM scheduling, skills, and system settings to support operational efficiency and staff wellbeing.
Research and implement underutilised WFM functions to enhance productivity and service delivery.
Develop processes within WFM that mirror current best practices and align with broader organisational standards.
Training and Upskilling
Design and deliver accessible training products for Agents, Supervisors, and OC staff using various media (e.g., Stream, PowerPoint, Word).
Provide one-to-one support and ad hoc guidance to site Team Leaders on WFM queries.
Promote WFM adoption through stakeholder engagement and tailored upskilling sessions.
Data Analysis and Reporting
Analyse WFM outputs to design insightful reports that support operational decisions and project planning.
Provide analytical support to inform project scope, pilot evaluations, and continuous improvement initiatives.
WFM Design and Implementation
Lead the design and configuration of WFM scheduling, skills, and system settings to support operational efficiency and staff wellbeing.
Research and implement underutilised WFM functions to enhance productivity and service delivery.
Develop processes within WFM that mirror current best practices and align with broader organisational standards.
Training and Upskilling
Design and deliver accessible training products for Agents, Supervisors, and OC staff using various media (e.g., Stream, PowerPoint, Word).
Provide one-to-one support and ad hoc guidance to site Team Leaders on WFM queries.
Promote WFM adoption through stakeholder engagement and tailored upskilling sessions.
Data Analysis and Reporting
Analyse WFM outputs to design insightful reports that support operational decisions and project planning.
Provide analytical support to inform project scope, pilot evaluations, and continuous improvement initiatives.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.