Compliance Officer
| Posting date: | 28 August 2025 |
|---|---|
| Salary: | £27,722 per year |
| Hours: | Full time |
| Closing date: | 09 September 2025 |
| Location: | Sunderland, Tyne & Wear |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Gentoo Group Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
We have an exciting opportunity within Support Services for a full time permanent Compliance Officer within the Electrical Department.
This position has become available due to internal progression within Gentoo. The location of the post is currently based within Akeler House at Doxford International SR3 3XR. We are looking to relocate to Eastgate Point, Hendon, Sunderland within the next year.
As Compliance Officer you will report directly to Scheduling and Resource Team Leader.
Providing comprehensive administrative activities as needed in relation to the delivery of the end-to-end processes including reporting, collation of information and housekeeping. Act as a subject matter expert and work autonomously, ensuring all activities are completed in line with agreed KPIs.
As a Compliance Officer you will work a standard 36-hour working week, Mon – Fri, with an early finish on Fridays, the role is predominantly office based with the option of hybrid working twice a week at home. We ask that you have a flexible approach to meet the needs of the business, including occasional overtime as required.
The role is subject to a DBS check paid for by Gentoo.
Key Responsibilities
Complete and be accountable for administrative and data input activities in line with agreed processes and ways of working, ensuring a customer focused approach and delivery of an excellent customer experience.
Update systems with information (e.g. raising, cancellation, deletion & scheduling jobs, follow on work etc) and documentation (e.g. certification etc).
Ensure all data input is completed accurately and in a timely manner.
Provide support for our Customer, Operatives and Call Handling Team to address and resolve queries and requests via various channels including email, telephone, Teams etc.
Complete scheduling activities as needed ensuring jobs are allocated in the most effective way and in line with priority (maximising productivity and customer experience).
Complete cyclical (daily, weekly, monthly & annual) checking and housekeeping activities (including data cleansing) to ensure accuracy of data and identify potential issues - escalating issues as needed to Property Maintenance Managers.
Complete reporting and collate KPIs as needed to assist in the delivery of an effective and efficient service for our customers.
Support Managers in communicating with Operatives and booking / co-ordination of non-trade related appointments e.g. van servicing, training etc (liaise with Planners as needed).
What we are looking for:
Essential
Proven accurate and efficient administrative and data input skills.
Excellent customer service, communication and interpersonal skills when supporting customers and colleagues.
Excellent written and verbal communication skills.
Organised and adaptable with the ability to plan and organise your own workload and meet deadlines.
Work experience in a similar role ideally within a highly regulated business.
Experience of providing an excellent customer focused service.
Experience working in a fast paced environment
Excellent computer skills including Microsoft packages as well as being able to confidently navigate around in house systems.
Self motivated
Data driven
Collaborative working
Desirable
Detailed understanding of Excel and its functions, including pivot tables and v-look ups
Experience of working in the Housing sector
Proposed interview dates will be Thursday 18th September PM & Friday 19th September AM.
This position has become available due to internal progression within Gentoo. The location of the post is currently based within Akeler House at Doxford International SR3 3XR. We are looking to relocate to Eastgate Point, Hendon, Sunderland within the next year.
As Compliance Officer you will report directly to Scheduling and Resource Team Leader.
Providing comprehensive administrative activities as needed in relation to the delivery of the end-to-end processes including reporting, collation of information and housekeeping. Act as a subject matter expert and work autonomously, ensuring all activities are completed in line with agreed KPIs.
As a Compliance Officer you will work a standard 36-hour working week, Mon – Fri, with an early finish on Fridays, the role is predominantly office based with the option of hybrid working twice a week at home. We ask that you have a flexible approach to meet the needs of the business, including occasional overtime as required.
The role is subject to a DBS check paid for by Gentoo.
Key Responsibilities
Complete and be accountable for administrative and data input activities in line with agreed processes and ways of working, ensuring a customer focused approach and delivery of an excellent customer experience.
Update systems with information (e.g. raising, cancellation, deletion & scheduling jobs, follow on work etc) and documentation (e.g. certification etc).
Ensure all data input is completed accurately and in a timely manner.
Provide support for our Customer, Operatives and Call Handling Team to address and resolve queries and requests via various channels including email, telephone, Teams etc.
Complete scheduling activities as needed ensuring jobs are allocated in the most effective way and in line with priority (maximising productivity and customer experience).
Complete cyclical (daily, weekly, monthly & annual) checking and housekeeping activities (including data cleansing) to ensure accuracy of data and identify potential issues - escalating issues as needed to Property Maintenance Managers.
Complete reporting and collate KPIs as needed to assist in the delivery of an effective and efficient service for our customers.
Support Managers in communicating with Operatives and booking / co-ordination of non-trade related appointments e.g. van servicing, training etc (liaise with Planners as needed).
What we are looking for:
Essential
Proven accurate and efficient administrative and data input skills.
Excellent customer service, communication and interpersonal skills when supporting customers and colleagues.
Excellent written and verbal communication skills.
Organised and adaptable with the ability to plan and organise your own workload and meet deadlines.
Work experience in a similar role ideally within a highly regulated business.
Experience of providing an excellent customer focused service.
Experience working in a fast paced environment
Excellent computer skills including Microsoft packages as well as being able to confidently navigate around in house systems.
Self motivated
Data driven
Collaborative working
Desirable
Detailed understanding of Excel and its functions, including pivot tables and v-look ups
Experience of working in the Housing sector
Proposed interview dates will be Thursday 18th September PM & Friday 19th September AM.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.