DFG Service Co-Ordinator/Administrator
| Posting date: | 28 August 2025 |
|---|---|
| Salary: | £21.49 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 25 September 2025 |
| Location: | Hackney, London |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | JM 118578 Hackney |
Summary
What's involved with this role:
DFG Service Co-Ordinator/Administrator
JM 118578 Hackney
£21.49 per hour PAYE
35-37 hours per week
Contract Length: 3 months
Location: Hackney, London
An EDBS is a requirement for this role and must already be in place
Our Client is looking for a Disabled Facilities Grant (DFG) Service Coordinator/Administrator to join their Adult Social Care team. This role will provide comprehensive administrative support to the DFG Home Adaptations Service, ensuring residents can live safely and independently in their homes. You be someone with strong organisational and interpersonal skills, who can work flexibly and manage competing priorities. You should be confident in dealing with the public, able to resolve queries effectively, and committed to providing a high-quality, person-centred service.
You will be the first point of contact for residents, carers, and partners, providing a person-centred service while working within local and national frameworks, policies, and procedures. The role also involves managing DFG referrals, supporting residents with applications, liaising with contractors and colleagues, and carrying out essential administrative duties.
Key Responsibilities:
Act as the first point of contact for residents, staff, and external partners regarding DFG enquiries.
Provide administrative support including data entry, case management, correspondence, minute taking, and financial processing.
Manage all incoming DFG referrals and ensure accurate records are maintained.
Carry out home visits, where appropriate, to support residents with administrative tasks.
Liaise with contractors, Housing, Health, and Adult Social Care colleagues to ensure smooth delivery of adaptations.
Support the monitoring of Key Performance Indicators (KPIs) through customer feedback.
Promote good practice and collaborative working across services.
Essential Skills and Experience:
Knowledge and experience of a wide range of administrative work.
Excellent organisational and communication skills.
Experience using and maintaining IT and case management systems.
Ability to prioritise workload, work independently, and handle confidential information.
Strong interpersonal skills to build positive relationships with residents, carers, and partners.
Qualifications/Requirements:
English and Maths GCSE (or equivalent) at grade C or above.
A current Enhanced DBS (EDBS) is required for this role.
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If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: JM 118578 Hackney
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
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