Senior Service Designer (£42,848 - £57,400)

Posting date:	27 August 2025
Salary:	£42,848 per year
Additional salary information:	Plus an additional Government Digital and Data Profession allowance up to £14,552.
Hours:	Full time
Closing date:	09 September 2025
Location:	Swansea
Company:	Government Recruitment Service
Job type:	Permanent
Job reference:	424286/7

Summary

As Senior Service Designer in the DVSA Service Design and User Research team your role will be to help DVSA deliver and continuously improve joined up, end-to-end services based on data and evidence. You will work in a delivery focused environment in collaboration with members of multi-disciplinary agile teams including policy experts, user researchers, data analysts, developers, content designers and business analysts.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVSA: Driver and Vehicle Standards Agency - Department for Transport Careers

Your responsibilities will include, but aren’t limited to:

• Designing services which meet the Government Service Standard.
• Carry out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation.
• Translate actionable insights from user research and other insight sources into accessible designs.
• Ensuring services meet public sector accessibility regulations.
• Development of user-facing features ensuring technical feasibility of UI/UX designs in line with the GDS Design System.
• Will prototype website designs and UI elements as required.
• Play a leading role in developing a user centred design community that will discuss methods, best practice and identify areas for improvement.
• Collaborate with stakeholder across the agency including service owners, product owners, user researchers, business analysts, content designers and developers.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Open Sessions:

Would you like to find out more about the role, the team and what it’s like to work in our department? If so, we are organising an open session where you can virtually 'meet the team' on 27th August 2025 at 17:30. Sign up here https://www.eventbrite.co.uk/e/1562810400979?aff=oddtdtcreator

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.