Sales & Ticketing Assistant
| Posting date: | 27 August 2025 |
|---|---|
| Salary: | £12.60 per hour |
| Additional salary information: | Real Living Wage |
| Hours: | Part time |
| Closing date: | 10 September 2025 |
| Location: | B1 2EP |
| Remote working: | On-site only |
| Company: | Birmingham Repertory Theatre |
| Job type: | Contract |
| Job reference: |
Summary
This role is crucial to the smooth running of the customer experience and will be accountable for providing a first class visitor experience every time. You will be responsible for responding to customer queries, developing membership sales, booking and upselling tickets for Rep productions, and providing information about the Rep and the local area. You will be an ambassador for The Rep and represent the company mission, vision and values in every customer interaction.
Our ideal candidate will have excellent communication and customer service skills, experience working in ticketing, and be able to use a range of computer application confidently and accurately. You will need a positive helpful attitude, be able to assess situations to make appropriate decisions, and be able to work evenings and weekends. Certifications in first aid and BSL are desirable.
The deadline for receipt of applications is Wednesday 10th September 2025 at noon.
Interviews will be held on Wednesday 17th September at the Rep.
Terms & Conditions
Period of Work: This is an ongoing, fully flexible, zero hours agreement. You will provide availability and be engaged by the business based on that availability, as and when required. Hours may be scheduled on daytimes, evenings and weekends.
Pay: £12.60 p/hr
Holidays: Your paid holiday entitlement is 5.6 working weeks per annum pro-rata. Your holiday pay will be calculated at 12.07% of your earnings. Holiday pay is paid in the month in which the hours are worked.
For further details about the role a to apply visit our website https://www.birmingham-rep.co.uk/about-us/jobs-vacancies/.
Working with us you would be able to access the following benefits
- Holiday entitlement of 5 weeks plus bank holidays
- A day off for your birthday
- Free-to-use employee assistance service
- Staff ticket discount (when available)
- Staff discount in The Rep food and drink outlets (when available)
- 25% Season Ticket discount on parking at Q-Parks
- £5 day rates at Utilita Arena North and South Car Parks
- Access to salary sacrifice schemes including Bike to Work scheme and Health Cash Plans
- We actively encourage all staff to see shows as believe that being part of The Rep product enhances everyone’s experience as an employee and ambassador. To ensure everyone has a chance to attend shows every staff member is invited to attend press night for all The Rep's own productions along with further complimentary tickets where possible as well as competitive discounts throughout the year.
If you have any questions, reach out to us at reptalent@birmingham-rep.co.uk.
It’s important to us that The Rep reflects the communities we serve and therefore we particularly welcome applicants from the global majority and D/deaf & disabled communities as these groups are not as well represented as we want them to be.
The Rep is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. As part of our safer recruitment practices, the suitability of all prospective employees and volunteers is thoroughly assessed.
Our ideal candidate will have excellent communication and customer service skills, experience working in ticketing, and be able to use a range of computer application confidently and accurately. You will need a positive helpful attitude, be able to assess situations to make appropriate decisions, and be able to work evenings and weekends. Certifications in first aid and BSL are desirable.
The deadline for receipt of applications is Wednesday 10th September 2025 at noon.
Interviews will be held on Wednesday 17th September at the Rep.
Terms & Conditions
Period of Work: This is an ongoing, fully flexible, zero hours agreement. You will provide availability and be engaged by the business based on that availability, as and when required. Hours may be scheduled on daytimes, evenings and weekends.
Pay: £12.60 p/hr
Holidays: Your paid holiday entitlement is 5.6 working weeks per annum pro-rata. Your holiday pay will be calculated at 12.07% of your earnings. Holiday pay is paid in the month in which the hours are worked.
For further details about the role a to apply visit our website https://www.birmingham-rep.co.uk/about-us/jobs-vacancies/.
Working with us you would be able to access the following benefits
- Holiday entitlement of 5 weeks plus bank holidays
- A day off for your birthday
- Free-to-use employee assistance service
- Staff ticket discount (when available)
- Staff discount in The Rep food and drink outlets (when available)
- 25% Season Ticket discount on parking at Q-Parks
- £5 day rates at Utilita Arena North and South Car Parks
- Access to salary sacrifice schemes including Bike to Work scheme and Health Cash Plans
- We actively encourage all staff to see shows as believe that being part of The Rep product enhances everyone’s experience as an employee and ambassador. To ensure everyone has a chance to attend shows every staff member is invited to attend press night for all The Rep's own productions along with further complimentary tickets where possible as well as competitive discounts throughout the year.
If you have any questions, reach out to us at reptalent@birmingham-rep.co.uk.
It’s important to us that The Rep reflects the communities we serve and therefore we particularly welcome applicants from the global majority and D/deaf & disabled communities as these groups are not as well represented as we want them to be.
The Rep is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. As part of our safer recruitment practices, the suitability of all prospective employees and volunteers is thoroughly assessed.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.