Business Support Administrator - Waverley Court - 11208_1756286513
| Posting date: | 27 August 2025 |
|---|---|
| Salary: | £26,337.00 to £28,835.00 per year |
| Hours: | Full time |
| Closing date: | 10 September 2025 |
| Location: | Edinburgh, EH8 8BG |
| Remote working: | On-site only |
| Company: | The City of Edinburgh Council |
| Job type: | Permanent |
| Job reference: | 11208_1756286513 |
Summary
Business Support Administrator
Waverley Court
Purpose of Job
The Business Support Service provides comprehensive and flexible business support across the corporate
functions of the organisation and to the four localities. The Business Support Administrator will provide
general business support to our customers and service users.
MAJOR TASKS/JOB ACTIVITIES
- Provide a reliable business support service through a variety of formats including; telephone, face to face,
email, and online.
- Work proactively to facilitate business support to the full range of services and activities.
- Handle sensitive and personal information in line with appropriate policies and confidentiality guidelines.
- Work within a team of business support staff dealing with customer's issues and service requests through
provision of information, guidance, or progressing requests to wider council services.
- Work within agreed timescales to meet legal and statutory obligations.
- Deliver business support to customers and service users within the operating principles of business
support.
- Use appropriate systems to process service requests or updates for wider council services.
- Work with all business support staff to support new initiatives and the strategic direction of the Council and
ensuring that that all customer contact services are planned in a consistent manner in accordance with the
Council's strategic objectives.
- Supervision and Management of People (Numbers and type of staff) The Business Support Administrator will have no direct line management responsibility. Creativity and Innovation
- The post will require creativity in solving a range of customer contact problems and issues.
- The post will be required to contribute and participate in developing and revising business processes to improve
service standards.
Contacts and Relationships
- The Business Support Administrator will be expected to liaise regularly and have ongoing contact with
members of the public dealing with their various enquiries about Council services.
- The post will be required to develop an understanding of the services being delivered.
- The post will have a range of contacts, both internal and external, reflecting the varied nature and diversity of
Council services and will resolve a range of issues.
Decisions (Discretion)
- The post will make a range of decisions relating to the provision of business support services.
- The post will ensure relevant legislation, regulations, policies, procedures and other relevant conditions
are applied appropriately.
- The post will report to the Business Support Officer on issues relating to service provision.
Decisions (Consequences)
- The post will ensure; all relevant details are accurately collated and recorded, locate information required,
and provide clear and comprehensive responses which meet the needs of customers.
- The post determines the most appropriate method of dealing with customers and ensures that the enquiry
is dealt with appropriately.
- The post ensures that work is kept up to date and work is prioritised.
Resources
- The post will have shared responsibility for a number of systems and data.
- The post ensures that all data, records, and systems are kept up to date, ensuring that all relevant details
are accurately collated and recorded.
Environment - Work Demands
- The post may work with minimal supervision and will be responsible to Business Support Officer.
Environment - Physical
Although the post may be exposed to some physical demands these will be predominantly within the range of
normal office based activities.
Environment - Working conditions
Although the post may be exposed to some adverse working conditions these will be predominantly within the
range of normal office based activities.
Environment - Work Context
Although the post will have some requirement to take care in relation to the working environment, work
activities and dealing with people this will not be more than the normal required of a council employee.
Knowledge and Skills
The post will require knowledge and skills in a range of business support tasks at SVQ2 (or equivalent).
A detailed knowledge of relevant computer systems and an understanding of business support.
The post should be able to demonstrate analytical, problem-solving skills and the ability to assimilate and
effectively communicate information. Experience of working in an office environment with a demonstrated ability to meet targets is essential.
Health and Safety
The Council must abide by relevant health & safety and employment law, as well as the common law duty
of care. All members of staff are required to take care for their personal health and safety and that of
others who may be affected by their actions or inactions. The post is therefore required to carry out duties
in a safe manner in accordance with instructions and in compliance with safety rules/procedures,
regulations and codes of practice. The post is required to advise his/her line manager if he/she become
aware of any unsafe practice or condition or if they have any other safety concerns and should comply
with accident and near-miss reporting procedures. If the post supervise, manage or lead other staff, they are also responsible for ensuring that the Council's operations are carried out in such a way that ensures, so far as is reasonably practicable, the health, safety and welfare of those staff and that of any others who may be affected. The post will therefore conduct relevant risk assessments and assign duties with appropriate instructions, in compliance with safety rules/procedures, regulations and codes of practice. The post will address and/or escalate any issues of any unsafe practice, condition or any other safety concerns they identify or that are brought to their
attention, taking appropriate advice as necessary and will ensure that accident and near-miss reporting
procedures are understood and complied with.
As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we're bringing the best people into our roles, not just in their skills and experience but also in their approach to work.
To help achieve this, we're changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.
You can find out more on Our Behaviours web page https://www.edinburgh.gov.uk/work-us/behaviours" target="_blank" rel="nofollow">Our Behaviours - The City of Edinburgh Council
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.
Happy to talk flexible working.
Follow us on Twitter at @edincounciljobs
View https://www.edinburgh.gov.uk/downloads/file/37250/business-support-admi…; target="_blank" rel="nofollow">Business Support Administrator Job Description
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