Apprentice Customer Service Assistant Specsavers
| Posting date: | 27 August 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 26 September 2025 |
| Location: | Denbigh, Denbighshire |
| Remote working: | On-site only |
| Company: | Inspiro Learning |
| Job type: | Apprenticeship |
| Job reference: |
Summary
Programme duration 12 Months
Programme name Framework - Level 2 Customer Service
Employer description
We’ve been a family-run business for over 35 years, working together with our store partners to provide the best value optometry, audiology and other healthcare service for our customers.
You’ll find us in the UK, Ireland, Netherlands, Norway, Sweden, Denmark, Finland, Spain, Australia and New Zealand, employing over 38,000 people who work across our 2,293 stores, as well as in our support offices and throughout the supply chain.
Job description
At Specsavers, we’re always looking to the future - which is where people like you come in. We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management. This Apprenticeship opportunity will give you the chance to spend 12 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.
Become an Apprentice in our store and you’ll have everything you need to truly realise your potential – from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all whilst earning a real wage.
Another way of learning:
Your on-the-job training will sit alongside structured learning that will lead to a nationally recognised qualification. At the end of your year as an apprentice, you’ll be a fully-fledged Level 2 or 3 Customer Service agent.
Why choose an Apprenticeship?
Earn a salary (£283.12 per week)
Gain valuable work experience in a full-time role
Receive comprehensive and structured training, supported by a qualified assessor
Deliver high-quality service in an innovative retail environment
Become part of a team working towards a common goal
Be entitled to paid holidays
And that’s just the start. With a highly respected and award-winning business behind you – one that invests in its people – there’s nothing to stop you getting on here. Who knows, you might even end up running your own store in years to come...
Who is this Apprenticeship for?
Recent school/college leavers OR those looking for a new challenge
Individuals who have lived in the EU for 3 years or more, with the right to work in the UK
We’re looking for people who are passionate about providing great Customer Service and wanting to pursue a career in this area. It’s important that you are a great listener and communicator – as that’s what excellent service is all about. You’ll need to be enthusiastic, motivated and a team player with a real determination to make a difference both in your development and the business.
This is a new adventure, but you will need the organisation, commitment, motivation and enthusiasm to deliver the great customer service our Specsavers visitors love.
What does the role involve?
Pre-screening,
Frame styling,
Meet and greet,
Telephone answering,
Fittings and adjustments,
Collections
Whilst you are employed as apprentice you will work towards achieving a nationally recognised apprenticeship - Level 2 Customer Service Apprenticeship. This is delivered in workplace by Inspiro Learning, with regular visits from a regional trainer who will support and encourage you throughout the apprenticeship.
Future Prospects
Permanent Employment for the duration of apprenticeship is for 12 months, may lead into a permanent position for the right candidate.
Skills required
To be successful in this role you will need to be a hard worker with good communication skills and someone who is able to provide excellent customer service.
Qualifications required
None specific
Programme name Framework - Level 2 Customer Service
Employer description
We’ve been a family-run business for over 35 years, working together with our store partners to provide the best value optometry, audiology and other healthcare service for our customers.
You’ll find us in the UK, Ireland, Netherlands, Norway, Sweden, Denmark, Finland, Spain, Australia and New Zealand, employing over 38,000 people who work across our 2,293 stores, as well as in our support offices and throughout the supply chain.
Job description
At Specsavers, we’re always looking to the future - which is where people like you come in. We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management. This Apprenticeship opportunity will give you the chance to spend 12 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.
Become an Apprentice in our store and you’ll have everything you need to truly realise your potential – from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all whilst earning a real wage.
Another way of learning:
Your on-the-job training will sit alongside structured learning that will lead to a nationally recognised qualification. At the end of your year as an apprentice, you’ll be a fully-fledged Level 2 or 3 Customer Service agent.
Why choose an Apprenticeship?
Earn a salary (£283.12 per week)
Gain valuable work experience in a full-time role
Receive comprehensive and structured training, supported by a qualified assessor
Deliver high-quality service in an innovative retail environment
Become part of a team working towards a common goal
Be entitled to paid holidays
And that’s just the start. With a highly respected and award-winning business behind you – one that invests in its people – there’s nothing to stop you getting on here. Who knows, you might even end up running your own store in years to come...
Who is this Apprenticeship for?
Recent school/college leavers OR those looking for a new challenge
Individuals who have lived in the EU for 3 years or more, with the right to work in the UK
We’re looking for people who are passionate about providing great Customer Service and wanting to pursue a career in this area. It’s important that you are a great listener and communicator – as that’s what excellent service is all about. You’ll need to be enthusiastic, motivated and a team player with a real determination to make a difference both in your development and the business.
This is a new adventure, but you will need the organisation, commitment, motivation and enthusiasm to deliver the great customer service our Specsavers visitors love.
What does the role involve?
Pre-screening,
Frame styling,
Meet and greet,
Telephone answering,
Fittings and adjustments,
Collections
Whilst you are employed as apprentice you will work towards achieving a nationally recognised apprenticeship - Level 2 Customer Service Apprenticeship. This is delivered in workplace by Inspiro Learning, with regular visits from a regional trainer who will support and encourage you throughout the apprenticeship.
Future Prospects
Permanent Employment for the duration of apprenticeship is for 12 months, may lead into a permanent position for the right candidate.
Skills required
To be successful in this role you will need to be a hard worker with good communication skills and someone who is able to provide excellent customer service.
Qualifications required
None specific