Senior Workplace Manager
| Posting date: | 26 August 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 25 September 2025 |
| Location: | London, UK |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 147768 |
Summary
Senior Workplace Manager
Location: London, EC3N 2ER
Hours of work: 40
Contract Type: Permanent
We are looking for a Senior Workplace Manager to lead a Workplace Team across a multi-site client portfolio.
This brand-new account offers the chance to shape operations, ensuring high-quality customer experiences while maintaining Health and Safety, Security, and Compliance standards.
Job Description
As Senior Workplace Manager, you will identify areas for improvement and implement practical, cost-effective solutions, while also supporting the training and development of your team to enhance skills and performance.
This role is ideal for a strong FM professional with an analytical mindset who enjoys leading a team and delivering operational excellence.
Key Responsibilities
Lead and manage Workplace operations across a multi-site portfolio, ensuring delivery to agreed standards and excellent customer experience.
Act as deputy to the Workplace Operations Manager, providing support and covering key functions as required.
Maintain and manage workplace records, reports, and documentation to ensure compliance with policies and standards.
Coordinate services such as cleaning, catering, maintenance, and supplier activities to ensure seamless operation and SLA compliance.
Monitor and update workplace management systems, generating reports on occupancy, usage, and service performance.
Ensure compliance with health, safety, and environmental policies, maintaining ESG initiatives and audit records.
Identify and implement process improvements, best practices, and support the rollout of new workplace technologies or initiatives.
Professional and Personal Competencies/Qualifications
Extensive experience managing full FM services across multiple regions.
Strong contract management capabilities with a focus on service delivery and customer journey.
Deep understanding of Intelligent Buildings and associated technologies.
Analytical mindset with the ability to interpret data to drive FM decisions.
Skilled in managing technology and data-driven FM processes.
Experience operating in demanding client environments with high expectations.
Knowledge of multiple site management, including commercial offices and serviced spaces.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Location: London, EC3N 2ER
Hours of work: 40
Contract Type: Permanent
We are looking for a Senior Workplace Manager to lead a Workplace Team across a multi-site client portfolio.
This brand-new account offers the chance to shape operations, ensuring high-quality customer experiences while maintaining Health and Safety, Security, and Compliance standards.
Job Description
As Senior Workplace Manager, you will identify areas for improvement and implement practical, cost-effective solutions, while also supporting the training and development of your team to enhance skills and performance.
This role is ideal for a strong FM professional with an analytical mindset who enjoys leading a team and delivering operational excellence.
Key Responsibilities
Lead and manage Workplace operations across a multi-site portfolio, ensuring delivery to agreed standards and excellent customer experience.
Act as deputy to the Workplace Operations Manager, providing support and covering key functions as required.
Maintain and manage workplace records, reports, and documentation to ensure compliance with policies and standards.
Coordinate services such as cleaning, catering, maintenance, and supplier activities to ensure seamless operation and SLA compliance.
Monitor and update workplace management systems, generating reports on occupancy, usage, and service performance.
Ensure compliance with health, safety, and environmental policies, maintaining ESG initiatives and audit records.
Identify and implement process improvements, best practices, and support the rollout of new workplace technologies or initiatives.
Professional and Personal Competencies/Qualifications
Extensive experience managing full FM services across multiple regions.
Strong contract management capabilities with a focus on service delivery and customer journey.
Deep understanding of Intelligent Buildings and associated technologies.
Analytical mindset with the ability to interpret data to drive FM decisions.
Skilled in managing technology and data-driven FM processes.
Experience operating in demanding client environments with high expectations.
Knowledge of multiple site management, including commercial offices and serviced spaces.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.