Out of Hours Support Worker
| Posting date: | 22 August 2025 |
|---|---|
| Salary: | £14,384.37 per month |
| Hours: | Part time |
| Closing date: | 21 September 2025 |
| Location: | Northampton, Northamptonshire |
| Remote working: | On-site only |
| Company: | Northamptonshire Domestic Abuse Service |
| Job type: | Permanent |
| Job reference: |
Summary
Join Our OOH Team – Providing Safety, Support & Hope
At Northamptonshire Domestic Abuse Service (NDAS), we help individuals build safer, more hopeful futures. We’re looking for compassionate and confident people to join our bank team, working evenings, weekends, and overnight to support residents in our substance misuse refuge and across our wider refuge network.
What you’ll be doing
Offering a warm welcome to new residents arriving out-of-hours.
Supporting residents with recovery goals and move-on plans.
Providing emotional support, safety planning, and practical advice.
Checking in on residents across our refuges to ensure wellbeing and comfort.
Coordinating with colleagues and services when extra support is needed.
Keeping refuges safe, secure, and welcoming.
A typical shift might look like…
You begin with a handover from the day team. A call comes in from someone exploring refuge options — you listen, offer reassurance, and arrange a safe arrival for the next day. Later, you chat with residents, offering encouragement and guidance with their plans. You might pop over to another refuge for a friendly welfare check, then wrap up with a detailed handover for the next shift.
Who this role might suit
You’re calm, empathetic, and a natural problem-solver.
You communicate with warmth and clarity, while maintaining healthy boundaries.
You’re confident working independently but value being part of a supportive team.
You may have experience in support work, housing, substance misuse, mental health, or social care — or you may bring transferable skills and a desire to make a difference.
What we offer
Full training and ongoing development.
The opportunity to work alongside a passionate, supportive team.
The chance to make a real difference in people’s lives, every single shift
At Northamptonshire Domestic Abuse Service (NDAS), we help individuals build safer, more hopeful futures. We’re looking for compassionate and confident people to join our bank team, working evenings, weekends, and overnight to support residents in our substance misuse refuge and across our wider refuge network.
What you’ll be doing
Offering a warm welcome to new residents arriving out-of-hours.
Supporting residents with recovery goals and move-on plans.
Providing emotional support, safety planning, and practical advice.
Checking in on residents across our refuges to ensure wellbeing and comfort.
Coordinating with colleagues and services when extra support is needed.
Keeping refuges safe, secure, and welcoming.
A typical shift might look like…
You begin with a handover from the day team. A call comes in from someone exploring refuge options — you listen, offer reassurance, and arrange a safe arrival for the next day. Later, you chat with residents, offering encouragement and guidance with their plans. You might pop over to another refuge for a friendly welfare check, then wrap up with a detailed handover for the next shift.
Who this role might suit
You’re calm, empathetic, and a natural problem-solver.
You communicate with warmth and clarity, while maintaining healthy boundaries.
You’re confident working independently but value being part of a supportive team.
You may have experience in support work, housing, substance misuse, mental health, or social care — or you may bring transferable skills and a desire to make a difference.
What we offer
Full training and ongoing development.
The opportunity to work alongside a passionate, supportive team.
The chance to make a real difference in people’s lives, every single shift
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.