Group Systems & Support Administrator

Posting date:	21 August 2025
Salary:	Not specified
Additional salary information:	£30,000 to £35,000 per annum
Hours:	Full time
Closing date:	20 September 2025
Location:	W1K 2TJ
Company:	Mollie's Motels LTD
Job type:	Permanent
Job reference:	982bf260ff9742a0b074

Summary

ABOUT US Innovatively designed by Soho House, Mollie’s is a growing family of twenty-first century motel-diners with big ambitions for expansion. In spirit, Mollie’s was born in America – an offspring of the classic motel and diner, a welcome stopover on a route to somewhere. We’ve borrowed the inviting red neon signs and the easy-going vibe, the burgers, the shakes, the bottomless coffee, a dash of nostalgia, but there’s nothing old-school about Mollie’s. Expect innovative digital check-in, EV chargers, designer rooms with a fresh Soho House look and affordable prices. Mollie’s has already been named as the ‘Best Budget Hotel’ in the Sunday Times Best Places to Stay, Best Innovator in the GQ Food & Drink Awards, and was awarded the Catey Award for Best Use of Technology. Following the success of its first sites in Oxfordshire and Bristol, Mollies is now heading for Manchester’s Granada studios – a famous landmark, currently being reinvented as part of a new cultural destination. The iconic 1950s television studios (where both the Beatles and Sex Pistols made their first TV appearances) will be home for Mollie’s Manchester in partnership with a new Soho House from 2024.

OUR PEOPLE The Mollies’ team are warm, welcoming and customer focused, passionate about exceeding expectations and maintaining the highest standards of service we hold ourselves to. They are proud to work at Mollie’s and love to work collaboratively as a team to enhance the guest experience at every opportunity. We are looking for candidates who are driven and have an eagerness to learn and build an exciting career with a fast growing, leading hospitality business. You will be supported by state-of-the-art technology instead of legacy systems so we can create a seamless and logical way of doing things from the get-go. We want you to exceed your expectations. We will nurture your talent, encourage new skills and give you the tools to manage your future. Mollie’s is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to Mollie’s.

SUSTAINABILITY Foster a diverse and inclusive work environment by promoting equal opportunity, diversity, and inclusion in all aspects of the business. Act as an ambassador for Mollie’s social responsibility programs, encouraging employee participation and engagement. Drive social and environmental impact by integrating sustainability practices and principles into departmental strategies and operation.

ABOUT YOU We are looking for candidates who are driven and have an eagerness to learn and build an exciting career with a fast-growing, leading hospitality business. You will be supported by state-of-the-art technology instead of legacy systems so we can create a seamless and logical way of doing things from the get-go. We want you to exceed your expectations.? We will nurture your talent, encourage new skills and give you the tools to manage your future.

POSITION OVERVIEW: To provide first-line systems support and administrative coordination across the business’s core platforms, ensuring smooth day-to-day functioning of IT systems, digital tools, and operational technology. This role supports users across the group, maintains access control, tracks issues, and liaises with external tech partners to ensure a reliable and user-friendly systems environment.

KEY RESPONSIBILITIES: 1. First-Line Systems Support: Provide daily support to site and support office teams on core systems (e.g. PMS, EPOS, Microsoft 365, Wi-Fi platforms, and digital check-in tools). Troubleshoot and resolve basic technical issues, escalating to third-party providers or internal specialists where necessary. Monitor shared inboxes, helpdesk tickets, or logs to ensure timely response and resolution. 2. User Access & Permissions: Manage new user set-up and access across business platforms, including logins, permissions, and group policies. Support the onboarding and offboarding process by ensuring systems are properly assigned or revoked. Maintain accurate records of all user accounts, permissions, and system access history. 3. Systems Administration & Configuration: Help configure and update system settings in line with operational needs (e.g. room types in PMS, menu items in EPOS, user roles in collaboration tools). Support version control and update rollout in partnership with suppliers. Maintain basic documentation and how-to guides for internal users. 4. Supplier & Partner Coordination: Liaise with third-party IT and system providers (e.g. Apaleo, Tevalis, Microsoft, Wi-Fi contractors, PW and other integrations) to resolve tickets, implement changes, and monitor SLAs. Track supplier performance, recurring issues, and contract renewals or service changes. Ensure knowledge is shared internally where third-party involvement is needed. 5. Operational Communication & Training Support: Act as a systems liaison between the support office and operational sites, helping ensure clear communication on changes, updates, or planned works. Support team training by preparing simple walkthroughs, FAQs, or 1-1 system guidance sessions. Assist in project rollouts such as system upgrades, new openings, or digital initiatives.

EDUCATION AND EXPERIENCE: Experience in a systems administration or support role, ideally in hospitality, retail, or multi-site operations. Confident working with cloud-based systems such as PMS, LMS, EPOS, booking engines, Wi-Fi portals, and collaboration tools (e.g. Microsoft 365). Organised and methodical with strong attention to detail. Clear communicator who is confident supporting non-technical users in a calm and helpful manner. Comfortable juggling multiple tickets and issues simultaneously, with good follow-up discipline.

CORE BEHAVIOURS: · Customer & User Focus · Problem Solving & Initiative · Attention to Detail & Accuracy · Collaboration & Communication · Organisation & Accountability · Learning & Continuous Improvement · Resilience & Adaptability

BENEFITS Salary £30,000 to £35,000 per annum Mollie’s Career Pathway programme including Paid qualifications Enhanced Company Maternity, Paternity and Adoption leave Company sick pay Hospitality Rewards (Discounts Platform) Celebration Day- additional day of leave after three years of service Complimentary meal every shift Unlimited free tea, coffee, and soft drinks every shift Discounted food and accommodation 24-hour access to our wellness programme Discounts on GHD and Cowshed products Length of Service Rewards Monthly awards scheme Up to £500 refer a friend scheme Birthday Reward

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.