Customer Service Coordinator
| Posting date: | 21 August 2025 |
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| Salary: | £25,000 per year |
| Hours: | Full time |
| Closing date: | 28 August 2025 |
| Location: | Sittingbourne, Kent, me10 3rt |
| Company: | HR GO Recruitment |
| Job type: | Permanent |
| Job reference: | LLMBMB15_1755767295 |
Summary
THIS ROLE IS ON-GOING TEMP WITH THE VIEW TO GO PERMANENT FOR THE RIGHT CANDIDATE.
MONDAY-FRIDAY 8.30-17.00 37.5HRS
Customer Service Coordinator
You will be part of the Sales and Technical support team and play a key role in working across both departments. You will bring excellent customer service skills and experience for our customers and end users handling pre-sales and post sale functions.
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Respond to customer inquiries via phone, email, or chat.
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Coordinate with internal teams to resolve customer issues promptly.
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Maintain accurate customer records and update databases.
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Monitor and follow up on pending customer requests.
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Assist with processing orders, returns, and exchanges.
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Track service performance and escalate issues when needed.
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Support customer service representatives with guidance and training.
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Prepare and distribute reports on customer feedback and service trends.
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Ensure compliance with company policies and service standards.
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Foster positive customer relationships to enhance satisfaction and loyalty.
Skills and qualifications.
- Customer service experience preferred but not essential as full training will be given.
- Passion for people and delivering 1st class customer service.
- Empathetic approach when dealing with customer enquiries.
- Confident and friendly manner.
- Must be computer literate.
- Attention to detail.
APPLY NOW!