Senior IT Systems Engineer
| Posting date: | 20 August 2025 |
|---|---|
| Salary: | £45,000 to £55,000 per year |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 18 September 2025 |
| Location: | Pudsey, West Yorkshire, LS28 6AT |
| Company: | Lantern UK |
| Job type: | Permanent |
| Job reference: | 1132783 |
Summary
Senior IT Systems Engineer
Salary £45 – 55,000 DOE plus up to a 10% bonus paid annually
A wealth of benefits including:
o Retail and wellbeing Perks
o Bonus schemes
o Life insurance
o 33 days holiday (rising to 36 with service)
o Enhanced maternity and paternity pay
o We’re closed on bank holidays
o Healthcare and wellbeing services
o 24/7 access to a GP line
o Dental / optical financial support
o Hybrid working
o Gym discounts
o Up to 8% employer contribution to your pension pot
About the role
As the Senior IT Systems Engineer you will be a key member of the team, responsible for resolving complex support requests with computer hardware, software and network systems. As well as meeting customer satisfaction and continuous service delivery demands. Provides research and support for new technologies to be used within our environment. To work in a fast-paced dynamic team providing support over the phone, email, in person and enabling self-service.
Key Responsibilities
• Own requests and provide functional escalation to the management team, the customer and third-party suppliers so that SLA’s can be met daily. Have a clear understanding of each task status and if delegating, ensure the task is efficiently handed over in a timely manner.
• Managing a complex and diverse portfolio of applications which may be across several func-tions whilst continuously delivering improvements to those applications.
• Holding suppliers & 3rd parties to agreed Service Level Agreements/targets & addressing in-consistencies in supplier-provided managed services, ensuring that the service provided is best value for the company.
• Reporting key analytics, actions, goals and objectives with SLAs to stake holders on a weekly basis.
• Lead the management of the daily operation and implementation of IT secure systems.
• Lead risk and impact assessment and support security audit activity.
• Lead the implementation of new security technology approaches and implementing next gen-eration solutions.
• Always protecting the intellectual property of the organisation.
• Supporting with ensuring all relevant licences are kept up to date and that the business is fu-ture proof fit.
• Coach and mentor other team members, guiding them through support incidents.
About you
As the Senior IT Systems Engineer you will have Extensive experience in a senior IT systems or infrastructure engineering role. Proven track record of delivering large-scale infrastructure and cloud projects. Expertise in Windows Server, Active Directory, Microsoft 365, networking, and se-curity technologies. Strong knowledge of cloud platforms (Azure/AWS). Experience with virtualisa-tion technologies (VMware/Hyper-V). Proficiency in automation and scripting (e.g., PowerShell, Python). Excellent stakeholder engagement and vendor management skills. Strong problem-solving, analytical, and leadership capabilities.
About Lantern
We’re a market leader in acquiring and managing vulnerable customers, helping them to find an affordable solution and sustainable pathway to clearing their outstanding debts. Having built a solid reputation for being the specialist in our sector, we’ve won some pretty impressive GOLD standard awards over several years from “Investors in People” and “Investor in Customers”.
Interested? Apply today and be part of Lantern’s exciting growth!
Due to the nature of our business, all offers of employment are subject to background and vetting checks, including employment references, DBS (basic), credit file search, PEP and financial sanctions searches.
Salary £45 – 55,000 DOE plus up to a 10% bonus paid annually
A wealth of benefits including:
o Retail and wellbeing Perks
o Bonus schemes
o Life insurance
o 33 days holiday (rising to 36 with service)
o Enhanced maternity and paternity pay
o We’re closed on bank holidays
o Healthcare and wellbeing services
o 24/7 access to a GP line
o Dental / optical financial support
o Hybrid working
o Gym discounts
o Up to 8% employer contribution to your pension pot
About the role
As the Senior IT Systems Engineer you will be a key member of the team, responsible for resolving complex support requests with computer hardware, software and network systems. As well as meeting customer satisfaction and continuous service delivery demands. Provides research and support for new technologies to be used within our environment. To work in a fast-paced dynamic team providing support over the phone, email, in person and enabling self-service.
Key Responsibilities
• Own requests and provide functional escalation to the management team, the customer and third-party suppliers so that SLA’s can be met daily. Have a clear understanding of each task status and if delegating, ensure the task is efficiently handed over in a timely manner.
• Managing a complex and diverse portfolio of applications which may be across several func-tions whilst continuously delivering improvements to those applications.
• Holding suppliers & 3rd parties to agreed Service Level Agreements/targets & addressing in-consistencies in supplier-provided managed services, ensuring that the service provided is best value for the company.
• Reporting key analytics, actions, goals and objectives with SLAs to stake holders on a weekly basis.
• Lead the management of the daily operation and implementation of IT secure systems.
• Lead risk and impact assessment and support security audit activity.
• Lead the implementation of new security technology approaches and implementing next gen-eration solutions.
• Always protecting the intellectual property of the organisation.
• Supporting with ensuring all relevant licences are kept up to date and that the business is fu-ture proof fit.
• Coach and mentor other team members, guiding them through support incidents.
About you
As the Senior IT Systems Engineer you will have Extensive experience in a senior IT systems or infrastructure engineering role. Proven track record of delivering large-scale infrastructure and cloud projects. Expertise in Windows Server, Active Directory, Microsoft 365, networking, and se-curity technologies. Strong knowledge of cloud platforms (Azure/AWS). Experience with virtualisa-tion technologies (VMware/Hyper-V). Proficiency in automation and scripting (e.g., PowerShell, Python). Excellent stakeholder engagement and vendor management skills. Strong problem-solving, analytical, and leadership capabilities.
About Lantern
We’re a market leader in acquiring and managing vulnerable customers, helping them to find an affordable solution and sustainable pathway to clearing their outstanding debts. Having built a solid reputation for being the specialist in our sector, we’ve won some pretty impressive GOLD standard awards over several years from “Investors in People” and “Investor in Customers”.
Interested? Apply today and be part of Lantern’s exciting growth!
Due to the nature of our business, all offers of employment are subject to background and vetting checks, including employment references, DBS (basic), credit file search, PEP and financial sanctions searches.