Workforce Intelligence & Systems Manager

Posting date:	20 August 2025
Salary:	£64,156.00 to £71,148.00 per year
Additional salary information:	£64156.00 - £71148.00 a year
Hours:	Full time
Closing date:	03 September 2025
Location:	London, SE1 8SD
Company:	NHS Jobs
Job type:	Permanent
Job reference:	C9308-25-0079

Summary

Being accountable for the Trusts workforce systems and workforce intelligence service and holding managers and teams to account by: Working in collaboration with key stakeholders to provide a consistent, timely and integrated workforce systems and workforce intelligence service. Advising and supporting Directors and senior managers with the management of workforce systems and workforce intelligence processes. Providing specialist advice on complex workforce systems and workforce intelligence issues. Using data analysis skills to manipulate, analyse and interpret complex data sets, combining data from multiple People and Culture systems to prepare reports Reconciling data between multiple people and culture systems to ensure data quality and integrity Perform data quality and data validation exercises to ensure data integrity in People and Culture systems Plan and execute the roll out of new systems and the enhancement of functionality in existing systems within People and Culture Managing complaints from managers, staff; dealing with any disgruntled staff/managers, sensitive communications when there are barriers to understanding. Being proactive and reactive to situations that compromise achieving targets. Developing the capability to manage changes in the future scope of resourcing for the Trust through new or changed systems, processes and technology. Delivering to budget targets; implementing efficiencies without compromising patient care, quality or staff welfare. Promoting the practice of continuous improvement and learning from experience to provide best practices in resource and people management. Using technology to improve systems, processes and patient care Represent the organisation at all of the ESR Special Interest Groups and support the Chair (where this is held by the LAS). Maintain robust external links with the wider NHS/Emergency services learning environment. Work with the team to take a lead role in developing a culture where individuals are engaged and take responsibility for their continuous learning and personal development. Ensure robust processes are in place to promote knowledge transfer to ensure the LAS becomes a learning organisation. Use data analysis skills to manipulate, analyse and interpret complex data sets, combining data from multiple People and Culture systems to prepare reports Reconcile data between multiple people and culture systems to ensure data quality and integrity Perform data quality and data validation exercises to ensure data integrity in People and Culture systems Plan and execute the roll out of new systems and the enhancement of functionality in existing systems within People and Culture Support the communications, engagement and training strategies for HR systems transformation projects OLM/ESR learning Act as the Trust lead for ESR Learning/OLM, ensuring the recording/reporting of all learning and development activity within the Trust. Ensure systems are in place to provide robust data capture and high quality, highly complex accurate reporting in a timely manner for all learning and development activities. Map statutory, mandatory and specialist training requirements by job role within ESR/OLM and ensure that all learners are enrolled on to the e-learning that is required for their role. Create and maintain training reports within the ESR Business Intelligence reporting tool to enable managers access to view training compliance data for their staff. Maintain the course catalogue within ESR, including the creation of Learning Paths and Learning Certifications for blended learning programmes. Provide system training and support to all training teams within the Trust to devolve the use of class administration functionality and ensure that all training activity is recorded within ESR/OLM. Ensure ESR/OLM learning and development best practice is promoted within the Trust, including the creation of system user guides. Work with the technology enhanced learning teams within the organisation to ensure that all e-learning content that is hosted within ESR is quality assured and provides the best possible user experience. Ensure processes are in place to align statutory and mandatory training recording and reporting to the Core Skills Training Framework. Perform data reconciliation and validation exercises to ensure the accuracy of the training data recorded within ESR/OLM. Represent the organisation at all of the ESR Special Interest Groups and support the Chair (where this is held by the LAS). Maintain robust external links with the wider NHS/Emergency services learning environment. Work with the team to take a lead role in developing a culture where individuals are engaged and take responsibility for their continuous learning and personal development. Ensure robust processes are in place to promote knowledge transfer to ensure the LAS becomes a learning organisation. Registrations Authority Management Assign, sponsor, and register RA agents, ensuring there are sufficient resources to operate the registration processes in a timely and efficient manner. Compliance with the National Registration policy and processes and aligning local processes with National policy and processes Making users aware of their responsibilities relating to Health and Social Care Information Centre (HSCIC) and Smartcard use Allocate the RA URPs in ESR, set up the RA Agent notification role and NHS CRS RA Agent supplementary roles in ESR, and review when there are changes to RA Agent personnel and/or major organisational change Restricting users to having only one NHS CRS Smartcard issued to them showing their Users Unique Identifier (UUID) and photograph Undertaking periodic audits of local RA practice Generating local work instructions to reinforce processes and procedures Reporting all RA related security incidents and breaches Escalate all queries that cannot be resolved locally to the next level in the RA hierarchy Disseminate National RA information to interested parties Maintain adequate stock of Smartcards and RA hardware, including access to the National Health Service Spine Portal for RA key users e.g. to enable local Smartcard unlocking and certificate renewal Managing renewal of Smartcard certificates Provide RA management reports as required for the organisation using the CIS Reporting Service Maintain a list of Superusers to assist the registration of users and RA form processing Set up the NHS CRS Sponsor supplementary roles in ESR, and review when there are changes to sponsor personnel and/or major organisational change Manage communication of RA procedures/processes utilising communication methods throughout the organisation