Reception Administrator
| Posting date: | 20 August 2025 |
|---|---|
| Salary: | £13,231 per year |
| Hours: | Part time |
| Closing date: | 02 September 2025 |
| Location: | Huddersfield HD1 3DH |
| Remote working: | On-site only |
| Company: | University of Huddersfield Students' Union |
| Job type: | Contract |
| Job reference: |
Summary
Hello!
It’s great that you are interested in joining our team at Huddersfield Students’
Union as our Reception Administrator.
This is an exciting opportunity to take on a brand-new role, working alongside the
HR team and taking ownership of our busy SU reception area.
Your role will include:
➢ Greeting students and visitors with a warm, professional welcome,
➢ managing phone calls and the main HSU email inbox,
➢ supporting ticket sales, redemptions and refunds for our big events,
➢ managing bookings for our busy Advice Centre,
➢ providing administrative support to the HR team,
➢ supporting wider team projects and events with effective administration.
We are looking for someone who passionate about providing exceptional
customer service to students, visitors and colleagues. You will be highly
organised and be able to use online systems and platforms, such as Microsoft
Office and Teams.
If this sounds like you, then keep reading to find why HSU is a great place to work,
and what we can offer you in this role.
JOB TITLE: Reception Administrator
SALARY: £24,477 full time equivalent/£13,231 pro rata
REPORTING TO: HR and Admin Manager
CONTRACT TERMS: 20 hours p/w, 10am to 2pm, fixed term for 2 years
The Reception Administrator will make student life better by developing a
welcoming first point of contact for students and visitors and assisting the
wider HSU team in the daily administration of the office.
Accountabilities, Responsibilities, Duties
Student Reception
➢ Be the first point of contact at the HSU reception desk, providing
excellent customer service to all students, staff and visitors.
➢ Answer the HSU main phone, providing a switch board service as
required.
➢ Manage the main HSU. email account, answering enquiries or
signposting as appropriate.
➢ Take ownership of the SU floor and office space, ensuring they are tidy
and well presented.
Membership Services Support
➢ Support the Advice team with managing bookings and signposting
students to appropriate University and third-party services.
➢ Support the Events and Participation teams to process ticket sales,
redemptions and refunds for events.
➢ Support the Voice & Representation team with administration of student
Panels.
➢ Provide ad-hoc administrative and project support across the wider HSU
team as required.
Office Admin Support
➢ Arrange meeting room bookings and set-up including refreshments
where required.
➢ Maintain stationery and photocopier supplies, being mindful of the
organisation's stance on sustainability.
➢ Use the Planon system to Liaise with the University Estates department
regarding maintenance of the Students’ Union facilities.
➢ Manage incoming and outgoing post for the Students’ Union.
HR Admin Support
➢ Provide general administrative duties for the HR department including
scanning, photocopying, filing.
➢ Supporting the organisation of recruitment and induction, including
managing. bookings and being a point of contact for candidates.
➢ Provide administrative support to the annual student staff recruitment.
Travel and Away days
➢ Support the planning and arrangements for staff away days and social
events.
➢ Arrange and book travel and accommodation for staff, Trustees and
visitors as needed and in line with the organisation's stance on
sustainability.
IT and Communication
➢ Maintain the HSU staff calendar.
➢ Liaise with the University IT team to maintain and update HSU staff
mailing and contact lists.
➢ Monitor and renew staff affiliate status.
It’s great that you are interested in joining our team at Huddersfield Students’
Union as our Reception Administrator.
This is an exciting opportunity to take on a brand-new role, working alongside the
HR team and taking ownership of our busy SU reception area.
Your role will include:
➢ Greeting students and visitors with a warm, professional welcome,
➢ managing phone calls and the main HSU email inbox,
➢ supporting ticket sales, redemptions and refunds for our big events,
➢ managing bookings for our busy Advice Centre,
➢ providing administrative support to the HR team,
➢ supporting wider team projects and events with effective administration.
We are looking for someone who passionate about providing exceptional
customer service to students, visitors and colleagues. You will be highly
organised and be able to use online systems and platforms, such as Microsoft
Office and Teams.
If this sounds like you, then keep reading to find why HSU is a great place to work,
and what we can offer you in this role.
JOB TITLE: Reception Administrator
SALARY: £24,477 full time equivalent/£13,231 pro rata
REPORTING TO: HR and Admin Manager
CONTRACT TERMS: 20 hours p/w, 10am to 2pm, fixed term for 2 years
The Reception Administrator will make student life better by developing a
welcoming first point of contact for students and visitors and assisting the
wider HSU team in the daily administration of the office.
Accountabilities, Responsibilities, Duties
Student Reception
➢ Be the first point of contact at the HSU reception desk, providing
excellent customer service to all students, staff and visitors.
➢ Answer the HSU main phone, providing a switch board service as
required.
➢ Manage the main HSU. email account, answering enquiries or
signposting as appropriate.
➢ Take ownership of the SU floor and office space, ensuring they are tidy
and well presented.
Membership Services Support
➢ Support the Advice team with managing bookings and signposting
students to appropriate University and third-party services.
➢ Support the Events and Participation teams to process ticket sales,
redemptions and refunds for events.
➢ Support the Voice & Representation team with administration of student
Panels.
➢ Provide ad-hoc administrative and project support across the wider HSU
team as required.
Office Admin Support
➢ Arrange meeting room bookings and set-up including refreshments
where required.
➢ Maintain stationery and photocopier supplies, being mindful of the
organisation's stance on sustainability.
➢ Use the Planon system to Liaise with the University Estates department
regarding maintenance of the Students’ Union facilities.
➢ Manage incoming and outgoing post for the Students’ Union.
HR Admin Support
➢ Provide general administrative duties for the HR department including
scanning, photocopying, filing.
➢ Supporting the organisation of recruitment and induction, including
managing. bookings and being a point of contact for candidates.
➢ Provide administrative support to the annual student staff recruitment.
Travel and Away days
➢ Support the planning and arrangements for staff away days and social
events.
➢ Arrange and book travel and accommodation for staff, Trustees and
visitors as needed and in line with the organisation's stance on
sustainability.
IT and Communication
➢ Maintain the HSU staff calendar.
➢ Liaise with the University IT team to maintain and update HSU staff
mailing and contact lists.
➢ Monitor and renew staff affiliate status.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.