Mental Health First Responder | Greater Manchester Mental Health NHS Foundation Trust
| Posting date: | 20 August 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £31,049 - £37,796 per annum |
| Hours: | Full time |
| Closing date: | 19 September 2025 |
| Location: | Manchester, M40 5BP |
| Company: | Greater Manchester Mental Health NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7173821/437-7173821 |
Summary
This post is a key role part of a new 24/7 Mental Health First Response service and be the first point of contact for people who may require urgent mental health support in the GMMH 24/7 Trust helpline/111.
The Mental Health Practitioners will be a registered mental health professional who will provide effective mental health support to people calling the service who may be experiencing a mental health crisis. This may include triage and risk assessments, and brief psychosocial interventions. Working via telephone and video calls, Mental Health Practitioners will provide effective emotional support for people through the use of compassionate conversations and, when appropriate, encourage and guide effective self - management of emotional distress.
Mental Health Practitioners will be able to recognise when a person requires more support than is possible to be delivered over the phone, such as a crisis mental health assessment or ongoing support and be confident to make the necessary arrangements to facilitate this with an appropriate registrant, clinician, service or organisation.
The post involves working with people of all age (Children and Young People, Adults or Older People) experiencing a mental health crisis via telephone triage. Working as part of the wider multi-disciplinary team, MH First Responders will provide initial assessment and triage via the phone, as well as information, support, signposting, and advice.
First responder job description
Greater Manchester Mental Health Trust
> Provide advice and guidance regarding mental health problems.
> Request information on specific individuals from Police Officers as per
information sharing protocol.
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Please see attached job description and person specification
Staff benefits
• Pay Enhancements
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts
• fuelGenie Fuel Cards (for applicable roles)
This advert closes on Wednesday 3 Sep 2025