Feel Good Suffolk Customer Services Advisor
| Posting date: | 20 August 2025 |
|---|---|
| Salary: | £26,824 to £27,694 per year |
| Hours: | Full time |
| Closing date: | 03 September 2025 |
| Location: | Ipswich, Suffolk |
| Remote working: | On-site only |
| Company: | Ipswich Borough Council |
| Job type: | Permanent |
| Job reference: | REQ01040 |
Summary
We are a unique collaboration between Suffolk County Council and all of Suffolk’s District and Borough Councils – founded on principles of behaviour change, choice, flexibility, and place-based working.
Feel Good Suffolk is the healthy lifestyles service for Suffolk, empowering and supporting residents to manage a healthy weight, stop smoking and be more physically active. Support and inspiration for residents is available online, by phone, and through referral into the service.
We are a unique collaboration between Suffolk County Council and all of Suffolk’s District and Borough Councils – founded on principles of behaviour change, choice, flexibility, and place-based working.
We are recruiting for a Feel Good Suffolk Customer Services Advisor that will work across the service for Ipswich. You will play a key role in ensuring that the service runs efficiently, maintains high standards of customer service, collects and records necessary data, keeps accurate records, and fosters a collaborative culture across multiple partners.
You will work closely with the Feel Good Suffolk Advisors to support case management and update case information, contact customers, monitor the team inbox, and respond to queries, as well as provide support for events to promote the service.
The post holder will need to be organised, self-motivated and have good administrative and/or organisational skills. We are looking for someone who can work well as part of a high-performing team and collaborate with a wide range of colleagues. You will have strong written and verbal communication, good attention to detail, be skilled in managing time effectively to prioritise tasks, and be proficient in data entry, cleansing and reporting.
Hours of work are 37 hours per week, Monday to Friday. This role requires flexibility to travel to venues across Ipswich, and on occasion Suffolk-wide, and the ability to work some evenings and weekends to meet service need.
As well as a competitive salary, the Council offers Local Government Pension Scheme (LGPS) membership, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, learning and development opportunities, flexible working opportunities, wellbeing support, lifestyle benefits and the opportunity to work with great colleagues.
For more information about this role please contact Laura Cooledge (she/her) on 01473 433273 or via email laura.cooledge@ipswich.gov.uk.
Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
The selection process will be an interview, carried out in person. Interviews will be held the week commencing 8th September 2025.
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.
Please note CVs are not accepted.
Feel Good Suffolk is the healthy lifestyles service for Suffolk, empowering and supporting residents to manage a healthy weight, stop smoking and be more physically active. Support and inspiration for residents is available online, by phone, and through referral into the service.
We are a unique collaboration between Suffolk County Council and all of Suffolk’s District and Borough Councils – founded on principles of behaviour change, choice, flexibility, and place-based working.
We are recruiting for a Feel Good Suffolk Customer Services Advisor that will work across the service for Ipswich. You will play a key role in ensuring that the service runs efficiently, maintains high standards of customer service, collects and records necessary data, keeps accurate records, and fosters a collaborative culture across multiple partners.
You will work closely with the Feel Good Suffolk Advisors to support case management and update case information, contact customers, monitor the team inbox, and respond to queries, as well as provide support for events to promote the service.
The post holder will need to be organised, self-motivated and have good administrative and/or organisational skills. We are looking for someone who can work well as part of a high-performing team and collaborate with a wide range of colleagues. You will have strong written and verbal communication, good attention to detail, be skilled in managing time effectively to prioritise tasks, and be proficient in data entry, cleansing and reporting.
Hours of work are 37 hours per week, Monday to Friday. This role requires flexibility to travel to venues across Ipswich, and on occasion Suffolk-wide, and the ability to work some evenings and weekends to meet service need.
As well as a competitive salary, the Council offers Local Government Pension Scheme (LGPS) membership, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, learning and development opportunities, flexible working opportunities, wellbeing support, lifestyle benefits and the opportunity to work with great colleagues.
For more information about this role please contact Laura Cooledge (she/her) on 01473 433273 or via email laura.cooledge@ipswich.gov.uk.
Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
The selection process will be an interview, carried out in person. Interviews will be held the week commencing 8th September 2025.
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.
Please note CVs are not accepted.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.