Helpdesk Administrator
| Posting date: | 19 August 2025 |
|---|---|
| Salary: | £28,000 to £30,000 per year |
| Hours: | Full time |
| Closing date: | 18 September 2025 |
| Location: | cb1 2aw |
| Remote working: | On-site only |
| Company: | ARC (Norwich) Ltd |
| Job type: | Permanent |
| Job reference: | Camb Commercial 19-43277 |
Summary
Helpdesk Administrator – Permanent Role, Immediate Start
Cambridge (city centre, excellent transport links)
Are you highly organised, customer-focused, and ready to take the next step in your career? I am looking for a confident Helpdesk Administrator to join my amazing clients busy Maintenance and Small Works team based right in the heart of Cambridge.
This is a fantastic opportunity for someone with strong administration skills and a “can-do” attitude to become an integral part of a friendly, supportive team—where no two days are the same!
What you’ll be doing:
• Coordinating and administrating maintenance and small works projects to meet contract requirements.
• Scheduling and managing direct workforce and sub-contractors, ensuring works are delivered on time.
• Producing client reports and updating internal systems to keep everything on track.
• Answering incoming calls, logging details, and assigning works to engineers or contractors.
• Preparing job packs, quotes, and valuations for clients.
• Managing jobs from start to finish—creation through to invoicing.
• General office administration, including data entry, reporting, and filing.
✅ What we’re looking for:
• Previous experience in a customer service or administration role.
• Confident communicator with excellent written and verbal skills.
• Proficient in Microsoft Office (Excel & Word essential).
• Strong organisational skills with the ability to multitask.
• A positive, proactive team player who enjoys problem solving.
• Literate, numerate, and detail-oriented.
Why join us?
• Permanent, full-time role with an immediate start.
• Excellent central Cambridge location—easy to reach by train, bus, or bike.
• A supportive, close-knit team environment where your work makes a real impact.
• Competitive salary and benefits.
• Plenty of variety—each day brings new challenges to keep you engaged.
✨ If you’re looking for a role where you can combine your organisational skills with customer focus and teamwork, we’d love to hear from you.
Apply today to join this dynamic team in the heart of Cambridge