Technical Services Manager
| Posting date: | 19 August 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 18 September 2025 |
| Location: | Reading, Berkshire |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: |
Summary
Technical Services Manager
Location: Reading
Hours of work: 40
Contract Type: Permanent
We’re looking for a confident, established Technical Services Manager to act as the technical lead for a key healthcare account.
Reporting to the Key Account Director and working closely with the Head of Technical Healthcare, you’ll be the on-site technical authority, ensuring compliance, safety, and service excellence at all times.
Job Description
Leading a team of multi-disciplined engineers, the Technical Services Manager will oversee maintenance and repair operations, making sure services are delivered on time, to standard, and without compromise.
You’ll be fully accountable for contractual, legal, and statutory compliance, including HTM and NHS-specific requirements, while also driving cost-effective solutions that minimise disruption to operations.
This is a great opportunity for a strong leader with proven technical expertise to take ownership of a high-profile role and make a real impact.
Key Responsibilities
Lead and manage a team of 16 delivering M&E and fabric PPM and reactive works across the portfolio.
Drive performance improvement and ensure consistent delivery to KPIs and compliance requirements.
Provide clear leadership and support, fostering a high-performing and motivated team.
Work closely with the Key Account Director and Project Manager to align delivery with client objectives.
Build and maintain strong relationships with the client, acting as the primary point of contact for operational matters.
Oversee the effective use and improvement of the CAFM system to ensure accurate reporting and efficient workflow management.
Professional and Personal Competencies/Qualifications
Recognised Mechanical or Electrical qualifications
Strong facilities management experience
Healthcare sector experience (preferred)
Clear and proven management and leadership skills
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Location: Reading
Hours of work: 40
Contract Type: Permanent
We’re looking for a confident, established Technical Services Manager to act as the technical lead for a key healthcare account.
Reporting to the Key Account Director and working closely with the Head of Technical Healthcare, you’ll be the on-site technical authority, ensuring compliance, safety, and service excellence at all times.
Job Description
Leading a team of multi-disciplined engineers, the Technical Services Manager will oversee maintenance and repair operations, making sure services are delivered on time, to standard, and without compromise.
You’ll be fully accountable for contractual, legal, and statutory compliance, including HTM and NHS-specific requirements, while also driving cost-effective solutions that minimise disruption to operations.
This is a great opportunity for a strong leader with proven technical expertise to take ownership of a high-profile role and make a real impact.
Key Responsibilities
Lead and manage a team of 16 delivering M&E and fabric PPM and reactive works across the portfolio.
Drive performance improvement and ensure consistent delivery to KPIs and compliance requirements.
Provide clear leadership and support, fostering a high-performing and motivated team.
Work closely with the Key Account Director and Project Manager to align delivery with client objectives.
Build and maintain strong relationships with the client, acting as the primary point of contact for operational matters.
Oversee the effective use and improvement of the CAFM system to ensure accurate reporting and efficient workflow management.
Professional and Personal Competencies/Qualifications
Recognised Mechanical or Electrical qualifications
Strong facilities management experience
Healthcare sector experience (preferred)
Clear and proven management and leadership skills
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.