Service Manager
| Posting date: | 18 August 2025 |
|---|---|
| Salary: | £50,356 per year |
| Additional salary information: | including London Weighting where appropriate |
| Hours: | Full time |
| Closing date: | 17 September 2025 |
| Location: | Brent Cross, North West London |
| Remote working: | On-site only |
| Company: | Via |
| Job type: | Permanent |
| Job reference: | JOB0242 |
Summary
Are you an innovative leader looking for an exciting opportunity to make your mark on a flagship service?
The Role
We are looking for an experienced Service Manager who can lead our multidisciplinary teams in Brent. This role will require strong collaboration with multiple stakeholders, including commissioners, sub-contracted partners, staff and those who use our services to maintain high-quality service delivery that meets the needs of the local population, while living the values of Via. You will be confident in delegation, take a real interest in developing staff and be able to provide strategic, operational, and developmental oversight of the service.
We are looking for committed, organised, and highly motivated candidates, with an in-depth knowledge and experience of the diverse challenges affecting people with substance misuse and related health and wellbeing issues in Brent.
The Service
New Beginnings Brent is a Fully Integrated Community Drugs and Alcohol Service for Adults. The service provides comprehensive psychosocial and pharmacological treatment, in partnership with CNWL (Central and North West London NHS Foundation Trust). In addition to the core delivery the service also has a comprehensive Outreach resource, including a dedicated sex worker project, EVE. Our focus on harm reduction has enabled us to achieve micro-elimination and maintain this at 6 and 12 months.
In addition to New Beginnings this role will be responsible for Elev8, the Drug and Alcohol and emotional support service for Young People in Brent. This service is available to young people under 21 (and transitional age group 21-25) who live or study in Brent and we deliver an outward-facing YP service alongside our adult service which balances prevention, diversion and intervention for each YP we help. The core approach of our YP model is to equip young people to become sensible decision-makers, so that they do not become the adult service users of the future
Location
This role works dynamically across 2 core hubs and partnership sites in Brent.
New Beginnings - 97 Cobbold Road, NW10 9SU.
New Beginnings – Willesden Centre for Health, Robson Avenue, NW10 3RY.
To see the generous range of benefits we offer at Via including 30 days annual leave for all new starters, our health and wellbeing initiatives, financial perks and development opportunities – visit our Benefits Package
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Via we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
For an informal chat about the role please contact Vanessa Duke, Area Director via Vanessa.Duke@viaorg.uk
The closing date for applications is Sunday 28 September at midnight. We reserve the right to close this advert early on recruitment of a successful candidate. Complete applications in a timely manner to avoid disappointment.
All our applications are sifted by humans. Please send us applications that reflect your own knowledge experience and values and not applications that have been generated by artificial intelligence (AI).
The Role
We are looking for an experienced Service Manager who can lead our multidisciplinary teams in Brent. This role will require strong collaboration with multiple stakeholders, including commissioners, sub-contracted partners, staff and those who use our services to maintain high-quality service delivery that meets the needs of the local population, while living the values of Via. You will be confident in delegation, take a real interest in developing staff and be able to provide strategic, operational, and developmental oversight of the service.
We are looking for committed, organised, and highly motivated candidates, with an in-depth knowledge and experience of the diverse challenges affecting people with substance misuse and related health and wellbeing issues in Brent.
The Service
New Beginnings Brent is a Fully Integrated Community Drugs and Alcohol Service for Adults. The service provides comprehensive psychosocial and pharmacological treatment, in partnership with CNWL (Central and North West London NHS Foundation Trust). In addition to the core delivery the service also has a comprehensive Outreach resource, including a dedicated sex worker project, EVE. Our focus on harm reduction has enabled us to achieve micro-elimination and maintain this at 6 and 12 months.
In addition to New Beginnings this role will be responsible for Elev8, the Drug and Alcohol and emotional support service for Young People in Brent. This service is available to young people under 21 (and transitional age group 21-25) who live or study in Brent and we deliver an outward-facing YP service alongside our adult service which balances prevention, diversion and intervention for each YP we help. The core approach of our YP model is to equip young people to become sensible decision-makers, so that they do not become the adult service users of the future
Location
This role works dynamically across 2 core hubs and partnership sites in Brent.
New Beginnings - 97 Cobbold Road, NW10 9SU.
New Beginnings – Willesden Centre for Health, Robson Avenue, NW10 3RY.
To see the generous range of benefits we offer at Via including 30 days annual leave for all new starters, our health and wellbeing initiatives, financial perks and development opportunities – visit our Benefits Package
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Via we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
For an informal chat about the role please contact Vanessa Duke, Area Director via Vanessa.Duke@viaorg.uk
The closing date for applications is Sunday 28 September at midnight. We reserve the right to close this advert early on recruitment of a successful candidate. Complete applications in a timely manner to avoid disappointment.
All our applications are sifted by humans. Please send us applications that reflect your own knowledge experience and values and not applications that have been generated by artificial intelligence (AI).
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.