Helpdesk Manager
| Posting date: | 15 August 2025 |
|---|---|
| Salary: | £50,000 to £55,000 per year |
| Hours: | Full time |
| Closing date: | 14 September 2025 |
| Location: | Kemsing, Southern, TN15 6AA |
| Company: | CBW Staffing Solutions Limited |
| Job type: | Permanent |
| Job reference: | 57595561 |
Summary
Job Title: Helpdesk Manager
Location: Kemsing (Office-based)
Salary: £50,000 – £55,000 per annum
About the Role:
Our client, a leading facilities management company, is seeking an experienced Helpdesk Manager to lead and manage their busy helpdesk team. This is a hands-on, office-based role for a professional with a strong background in FM and HVAC services. The successful candidate will ensure the efficient operation of the helpdesk, maintaining excellent service standards and supporting the wider FM team.
Key Responsibilities:
- Manage and lead the helpdesk team, providing guidance, coaching, and performance management.
- Oversee all helpdesk operations, ensuring timely and effective response to service requests.
- Act as the primary escalation point for complex technical issues, particularly within HVAC and FM environments.
- Monitor and maintain service level agreements (SLAs), ensuring compliance and customer satisfaction.
- Coordinate with FM engineers, contractors, and other stakeholders to resolve issues efficiently.
- Develop and implement helpdesk processes and procedures to improve efficiency and service quality.
- Provide regular reports and insights on helpdesk performance to senior management.
Candidate Requirements:
- Proven experience managing a helpdesk or service desk team within facilities management, HVAC, or related sectors.
- Strong technical knowledge of FM and HVAC systems.
- Excellent leadership, communication, and organisational skills.
- Ability to handle multiple priorities in a fast-paced environment.
- Proficiency with helpdesk or CMMS software.
Why Join:
- Competitive salary (£50-55k)
- Office-based role in Kemsing with a supportive and collaborative team
- Opportunity to work within a reputable FM company with career progression opportunities
If you are interested, please apply online or send your CV directly to abbie@cbwstaffingsolutions.com
Location: Kemsing (Office-based)
Salary: £50,000 – £55,000 per annum
About the Role:
Our client, a leading facilities management company, is seeking an experienced Helpdesk Manager to lead and manage their busy helpdesk team. This is a hands-on, office-based role for a professional with a strong background in FM and HVAC services. The successful candidate will ensure the efficient operation of the helpdesk, maintaining excellent service standards and supporting the wider FM team.
Key Responsibilities:
- Manage and lead the helpdesk team, providing guidance, coaching, and performance management.
- Oversee all helpdesk operations, ensuring timely and effective response to service requests.
- Act as the primary escalation point for complex technical issues, particularly within HVAC and FM environments.
- Monitor and maintain service level agreements (SLAs), ensuring compliance and customer satisfaction.
- Coordinate with FM engineers, contractors, and other stakeholders to resolve issues efficiently.
- Develop and implement helpdesk processes and procedures to improve efficiency and service quality.
- Provide regular reports and insights on helpdesk performance to senior management.
Candidate Requirements:
- Proven experience managing a helpdesk or service desk team within facilities management, HVAC, or related sectors.
- Strong technical knowledge of FM and HVAC systems.
- Excellent leadership, communication, and organisational skills.
- Ability to handle multiple priorities in a fast-paced environment.
- Proficiency with helpdesk or CMMS software.
Why Join:
- Competitive salary (£50-55k)
- Office-based role in Kemsing with a supportive and collaborative team
- Opportunity to work within a reputable FM company with career progression opportunities
If you are interested, please apply online or send your CV directly to abbie@cbwstaffingsolutions.com