IT Support Technician Apprentice
| Posting date: | 15 August 2025 |
|---|---|
| Salary: | £15,000 to £16,000 per year |
| Hours: | Full time |
| Closing date: | 14 September 2025 |
| Location: | GU14 8AT |
| Remote working: | On-site only |
| Company: | Lifetime Training |
| Job type: | Apprenticeship |
| Job reference: | VA/245318-37853 |
Summary
Key Responsibilities:
· Managing IT support requests and incidents from receipt to resolution and closure using the online ticketing system.
· To provide excellent customer service, assisting staff and pupils in the use of IT resources.
· To assist the Director of Digital Infrastructure and Senior IT Technician in the development and smooth running of all IT systems, networks and Internet Security systems.
· To assist in supporting and managing of a range of devices, including iOS and MacOS environments.
· To provide IT and AV support for Public and Internal Examinations.
· To provide IT and AV support for school events including occasional duties out of school hours.
· To help ensure that devices are kept up to date and that security software is up-to-date.
· To help monitor consumables and to arrange for orders to be placed.
· To check new computer equipment and carry out the routine installation of software including the installation of Operating Systems on the equipment.
· To assist with the maintenance of the equipment inventory.
· To assist with the creation and management of user accounts.
· To assist the Director of Digital Infrastructure to execute his wider school responsibilities e.g. software support, distribution of devices and staff training.
· To keep abreast of current developments in IT within schools.
· To promote high standards of Health & Safety with regards to IT and other technology.
· To help ensure that the School operates within the law with respect to software licenses, data protection and IT use.
· To complete any administrative paperwork promptly and to a high standard.