Internal Communications Manager
| Dyddiad hysbysebu: | 14 Awst 2025 |
|---|---|
| Cyflog: | £49,000 i £54,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Medi 2025 |
| Lleoliad: | Darlington, Tyne-Tees, DL3 6AH |
| Cwmni: | HC-One Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 57582301 |
Crynodeb
About The Role
At HC-One, we are dedicated to providing the highest quality of care and support to our residents and their families. Our Internal Communications team plays a vital role in connecting and engaging colleagues across our diverse organisation, helping them understand and live our purpose every day.
We are looking for a creative, strategic, and hands-on Internal Communications Manager (Storytelling & Channel Management) to join our team and support the Head of Internal Communications. This role will bring our strategy to life through compelling storytelling, innovative digital communications, and engaging virtual and in-person events.
You will lead the creation of impactful content, especially video, and manage key communication channels to ensure our messages are clear, consistent, and inspiring for colleagues in multiple locations and roles.
Roles & Responsibilities
Storytelling & Campaigns
- Work with leaders to develop and align core messages that clearly communicate our purpose and commitments.
- Lead the planning, development, and delivery of creative internal communication campaigns, using video and other formats to inspire and engage.
- Serve as our in-house videography expert — from scripting and filming to editing and publishing content across internal platforms.
- Translate complex business updates into clear, engaging narratives that resonate with all colleagues.
-
Stakeholder Engagement
- Build trusted relationships with stakeholders at all levels to uncover and share compelling stories that showcase the impact of our strategy.
- Support and grow a network of internal communication champions to boost engagement.
- Maintain and manage distribution lists for key internal audiences, including leadership groups.
-
Channel & Event Management
- Oversee and develop digital communication channels such as OneNet, Viva Engage, and internal newsletters.
- Plan, deliver, and evaluate virtual and hybrid internal events, managing platforms and providing user training.
- Manage relationships with AV suppliers and freelance video editors for large-scale projects, ensuring quality, brand alignment, and value for money.
Team Contribution & Collaboration
- Maintain the internal communications planner to coordinate content, events, and campaigns.
- Uphold a consistent tone of voice and brand identity across all content.
- Measure communication impact, share insights, and continuously improve our approach.
- Work cross-functionally with colleagues in marketing, HR, IT, and external affairs to maximise engagement opportunities.
- Deputise for the Head of Internal Communications when required, including on-call duties.
This is a remote home working role with regular travel to our offices in Darlington and London, and our Care Homes across England, Scotland and Wales. Candidates must be willing to travel as needed, with occasional overnight stays.
About You
You will have a degree or significant experience in internal communications, with at least five years in a strategic communications role. You’re an excellent storyteller with strong videography skills, from creative concept to post-production. You understand how to engage diverse audiences, manage digital channels, and deliver campaigns that make a measurable impact.
You’re also:
- Creative, innovative, and results driven.
- Highly skilled in written and visual communication, with strong editing and attention to detail.
- Proficient in Microsoft Office, SharePoint, content management systems, and social media tools, with knowledge of InDesign/Photoshop a plus.
- Experienced in building relationships at all levels, managing projects end-to-end, and working to tight deadlines with minimal supervision.
- Willing to travel across the UK, with a full driving licence and access to a vehicle.
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
About HC-One
At HC-One, kindness is more than a word; it is a belief that caring for people means understanding what matters most to them, so we can support them to lead their best life. Our team embodies five key qualities, known as Kindness the HC-One Way: curiosity, compassion, creativity, courage, and reliability.
We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse workforce helps us better represent the communities we serve.
Our dedicated colleagues strive to deliver outstanding care, and we support their professional and personal growth through robust career pathways, CPD, and postgraduate programs. HC-One invests in our team, offering opportunities to progress into regional and national roles.
Safeguarding is everyone's responsibility. All colleagues receive appropriate training to recognise and respond to signs of abuse, harm, or neglect. We ensure everyone knows how to seek advice and report concerns, including escalation if necessary.
We invite applicants from all backgrounds to join our HC-One family, committed to providing a quick and supportive onboarding process.
Rewards & Benefits
Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you, and you will enjoy additional support and benefits including:
- Award-winning learning and development
- 25 days annual leave
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.
Closing Date: 5pm, Friday 29th August 2025
About You
About The Company
At HC-One, we are dedicated to providing the highest quality of care and support to our residents and their families. Our Internal Communications team plays a vital role in connecting and engaging colleagues across our diverse organisation, helping them understand and live our purpose every day.
We are looking for a creative, strategic, and hands-on Internal Communications Manager (Storytelling & Channel Management) to join our team and support the Head of Internal Communications. This role will bring our strategy to life through compelling storytelling, innovative digital communications, and engaging virtual and in-person events.
You will lead the creation of impactful content, especially video, and manage key communication channels to ensure our messages are clear, consistent, and inspiring for colleagues in multiple locations and roles.
Roles & Responsibilities
Storytelling & Campaigns
- Work with leaders to develop and align core messages that clearly communicate our purpose and commitments.
- Lead the planning, development, and delivery of creative internal communication campaigns, using video and other formats to inspire and engage.
- Serve as our in-house videography expert — from scripting and filming to editing and publishing content across internal platforms.
- Translate complex business updates into clear, engaging narratives that resonate with all colleagues.
-
Stakeholder Engagement
- Build trusted relationships with stakeholders at all levels to uncover and share compelling stories that showcase the impact of our strategy.
- Support and grow a network of internal communication champions to boost engagement.
- Maintain and manage distribution lists for key internal audiences, including leadership groups.
-
Channel & Event Management
- Oversee and develop digital communication channels such as OneNet, Viva Engage, and internal newsletters.
- Plan, deliver, and evaluate virtual and hybrid internal events, managing platforms and providing user training.
- Manage relationships with AV suppliers and freelance video editors for large-scale projects, ensuring quality, brand alignment, and value for money.
Team Contribution & Collaboration
- Maintain the internal communications planner to coordinate content, events, and campaigns.
- Uphold a consistent tone of voice and brand identity across all content.
- Measure communication impact, share insights, and continuously improve our approach.
- Work cross-functionally with colleagues in marketing, HR, IT, and external affairs to maximise engagement opportunities.
- Deputise for the Head of Internal Communications when required, including on-call duties.
This is a remote home working role with regular travel to our offices in Darlington and London, and our Care Homes across England, Scotland and Wales. Candidates must be willing to travel as needed, with occasional overnight stays.
About You
You will have a degree or significant experience in internal communications, with at least five years in a strategic communications role. You’re an excellent storyteller with strong videography skills, from creative concept to post-production. You understand how to engage diverse audiences, manage digital channels, and deliver campaigns that make a measurable impact.
You’re also:
- Creative, innovative, and results driven.
- Highly skilled in written and visual communication, with strong editing and attention to detail.
- Proficient in Microsoft Office, SharePoint, content management systems, and social media tools, with knowledge of InDesign/Photoshop a plus.
- Experienced in building relationships at all levels, managing projects end-to-end, and working to tight deadlines with minimal supervision.
- Willing to travel across the UK, with a full driving licence and access to a vehicle.
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
About HC-One
At HC-One, kindness is more than a word; it is a belief that caring for people means understanding what matters most to them, so we can support them to lead their best life. Our team embodies five key qualities, known as Kindness the HC-One Way: curiosity, compassion, creativity, courage, and reliability.
We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse workforce helps us better represent the communities we serve.
Our dedicated colleagues strive to deliver outstanding care, and we support their professional and personal growth through robust career pathways, CPD, and postgraduate programs. HC-One invests in our team, offering opportunities to progress into regional and national roles.
Safeguarding is everyone's responsibility. All colleagues receive appropriate training to recognise and respond to signs of abuse, harm, or neglect. We ensure everyone knows how to seek advice and report concerns, including escalation if necessary.
We invite applicants from all backgrounds to join our HC-One family, committed to providing a quick and supportive onboarding process.
Rewards & Benefits
Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you, and you will enjoy additional support and benefits including:
- Award-winning learning and development
- 25 days annual leave
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.
Closing Date: 5pm, Friday 29th August 2025
About You
About The Company