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Community Advisor for Multiple Needs
| Posting date: | 14 August 2025 |
|---|---|
| Salary: | £23,810 to £24,822 per year |
| Hours: | Full time |
| Closing date: | 05 September 2025 |
| Location: | Birmingham, West Midlands |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Citizens Advice Mid Mercia |
| Job type: | Contract |
| Job reference: |
Summary
Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.
Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
We are looking for a full-time Community Advisor for Multiple Needs to join our Guidance, Advice, Information and Network (GAIN) Project based in Birmingham.
apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/
You will provide personalised support to disadvantaged vulnerable adults living in Birmingham to support the improvement of their health and wellbeing.
As a Community Advisor you will work within one of Birmingham’s 4 main quadrants delivering advice and support from accessible outreach locations.
We are looking for someone who:
Has excellent communication skills
Can complete tasks to the highest quality
Can monitor and maintain own standards ensuring work is accurate
Is experienced in working with a diverse range of people and providing a welcoming environment for clients
Is in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary
Full training and support will be given to the successful candidate to enable them to carry out their role
Responsibilities / Key Tasks:
Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
Provide advice, information and guidance on a range of issues including housing, benefits, debt, employment and health services
To interpret information and present options to clients
Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities
Work as part of a wider team through a multi-agency approach, collaborating with local organisations to raise awareness of the service and strengthen the local community offering
What we offer in return:
28 days entitlement plus bank holidays pro-rata
Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
Opportunities for further training and continuous professional development
Internal progression opportunities
Supportive environment
Remote/flexible working opportunities, subject to management approval
Paid DBS application, where applicable
5% pension contributions
3 month’s full contractual pay for maternity, upon meeting qualifying criteria
We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and Telus Health Employee Assistance Programme for all staff and volunteers.
The essentials
Salary: £23,810-£24,822 depending on experience
Hours: 37.5 hours per week
Location: Hybrid at outreach venues across Birmingham and maybe required to travel to CAMM offices/remote
Contract: fixed-term until 30th November 2029 (with possible extension to 30th November 2031)
Please visit our website to find the full Job Description and Person Specifications for this role and a helpful Candidate Guide on our recruitment process - https://www.citizensadvicemidmercia.org.uk/vacancies
To apply - applications only, via our website
Or via this link: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/
Closing Date: 5 September 2025
Thank you for your interest in our vacancy. Due to the volume of applications anticipated for this role, if you do not hear back from us within 10 working days of the closing date, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.
We are a Disability Confident Employer
Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.
Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
We are looking for a full-time Community Advisor for Multiple Needs to join our Guidance, Advice, Information and Network (GAIN) Project based in Birmingham.
apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/
You will provide personalised support to disadvantaged vulnerable adults living in Birmingham to support the improvement of their health and wellbeing.
As a Community Advisor you will work within one of Birmingham’s 4 main quadrants delivering advice and support from accessible outreach locations.
We are looking for someone who:
Has excellent communication skills
Can complete tasks to the highest quality
Can monitor and maintain own standards ensuring work is accurate
Is experienced in working with a diverse range of people and providing a welcoming environment for clients
Is in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary
Full training and support will be given to the successful candidate to enable them to carry out their role
Responsibilities / Key Tasks:
Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
Provide advice, information and guidance on a range of issues including housing, benefits, debt, employment and health services
To interpret information and present options to clients
Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities
Work as part of a wider team through a multi-agency approach, collaborating with local organisations to raise awareness of the service and strengthen the local community offering
What we offer in return:
28 days entitlement plus bank holidays pro-rata
Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
Opportunities for further training and continuous professional development
Internal progression opportunities
Supportive environment
Remote/flexible working opportunities, subject to management approval
Paid DBS application, where applicable
5% pension contributions
3 month’s full contractual pay for maternity, upon meeting qualifying criteria
We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and Telus Health Employee Assistance Programme for all staff and volunteers.
The essentials
Salary: £23,810-£24,822 depending on experience
Hours: 37.5 hours per week
Location: Hybrid at outreach venues across Birmingham and maybe required to travel to CAMM offices/remote
Contract: fixed-term until 30th November 2029 (with possible extension to 30th November 2031)
Please visit our website to find the full Job Description and Person Specifications for this role and a helpful Candidate Guide on our recruitment process - https://www.citizensadvicemidmercia.org.uk/vacancies
To apply - applications only, via our website
Or via this link: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/
Closing Date: 5 September 2025
Thank you for your interest in our vacancy. Due to the volume of applications anticipated for this role, if you do not hear back from us within 10 working days of the closing date, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.
We are a Disability Confident Employer
Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.